Today's check-in process isn't working.
Not safe for your staff and guests
The exchanging of IDs, registration cards, and credit cards does not meet World Health Organization guidelines.
Tedious and time consuming for staff
Front desk staff spends as much as 20% of their time handling check-in logistics.
Unpleasant for guests
71% of guests surveyed prefer a self-service check-in process, according to a Skift and Oracle survey.
Canary makes check-in contactless
Here's how it works
Automatically send check-in links for all of your upcoming arrivals via email or text message.
Guests submit their credit card, upload an ID, and sign the hotel's registration card.
Canary verifies this information and enables the hotel to check the guest in.
The standard authorization process is…
In Violation of PCI Guidelines
PCI guidelines restrict the transferring of credit card information via unsecure methods.
Prone to Chargebacks
When collecting credit card information on paper forms, it is impossible to verify the validity of a credit card and know that it is not fraudulent. Hotels chargeback problem is a largely due to its paper-based process.
Unpleasant for Guests
Forms must be printed, filled out by hand, and faxed back. This process is tedious even once - and oftentimes fields are missing or illegible, requiring the guest to complete the form a second time.
Canary makes authorizations easy
Here's how it works
Send each guest a unique link that lets them enter their credit card information through a secure online form.
Your team gets an email notification when an authorization request is complete.
Canary’s web dashboard shows details of each authorization, making it a breeze to track authorizations over time.
The Problem with Upsells Today
Missed Opportunity
Most hotels do not have a standard way to offer upsells to their guests after booking, and leave a lot of revenue on the table
Lack of Consistency
95% of front desk agents never ask guests if they would like to upgrade their room or purchase an upsell
Poor Guest Experience
Guests prefer the ability to proactively purchase upsells on their own to enhance their stay
Canary makes Upsells seamless
Here's how it works
Canary Upsells automatically presents upsells to your guests from time of booking all the way through check out
Guests are able to select upsells at any point before or during their stay. They simply click to browse all upsells and request to purchase
The hotel receives alerts to confirm and deliver the upsell. Canary Upsells learns which of your upsells is performing the best on each of the guests and trip-types, and accordingly optimizes the offering to maximize revenue
Paper-based contracts are...
Insecure
Storing paper contracts on site makes it hard to control access and leaves you open to security breaches.
Inefficient
Your team wastes time waiting for contracts and following up with guests, resulting in lost revenue.
Painful for Guests
Guests face two bad choices: print out forms, sign them, and send them back, or find their own e-signing solution. Unhappy guests don’t become repeat customers.
Get contracts signed effortlessly with Canary
Here's how it works
Create a new contract in Canary. Stored templates make generating similar contracts a breeze.
Your guest receives a unique link to their personalized contract.
Your guest fills in and signs the contract online in just a few clicks.
Communicate Directly with Guests with Canary's Messaging Capabilities
Today's checkout process is...
Tedious and Inconvenient
70% of guests prefer to skip the
front-desk and not have to wait in line to leave
Inefficient
Your housekeeping crew have to guess when rooms will be available and are unable to plan ahead
A Missed Opportunity
Many guests are willing to pay for a late checkout to maximize their stay and choose a later time that is convenient for them
Canary Streamlines the Checkout process
Here's how it works
Send checkout link
Automatically send checkout links via email and text message up to 24 hours
before departure.
Guest submission and reviews
Guests can request late checkout (can charge guest a fee), submit time of departure, and leave a 5-star review on Tripadvisor.
Turnover efficiently
The staff can process the checkout and the room can now be cleaned for the next guest.
Canary makes selling amenities easy
Here's how it works
Send guests a link to your online amenities store, featuring whatever amenities you’d like to make available.
Your guest browses and purchases the amenities they want. It’s just like using any other online store.
You receive the order and execute it — voila!
The standard data management process is…
Not Secure + In Violation of PCI Guidelines
People are becoming increasingly hesitant to share information digitally. Also, PCI guidelines restrict the transferring of credit card information via unsecure methods.
Difficult to Track
Travel advisors can't easily track the plethora of sensitive data coming in and out of the agency
Unpleasant for Clients
Forms must be printed, filled out by hand, and faxed back. This process is tedious even once - and oftentimes fields are missing or illegible, requiring the guest to complete the form a second time.
Build trust with your clients by securely collecting, storing, and sending their sensitive data
Here's how it works
Send each guest a unique link that lets them enter their credit card information + IDs through a secure online form.
Create authorization forms to send sensitive data to suppliers or to get client approval.
Canary’s web dashboard shows details of each authorization, making it a breeze to track authorizations over time.