Benvenuto nel blog delle Canarie

È la stagione economica! E il 2023 si sta rivelando un anno particolarmente difficile per preparare un budget. In questo post, esamineremo quattro voci di budget che gli esperti del settore alberghiero consigliano vivamente a ogni albergatore di includere nel 2023. Ognuno di questi ha lo scopo di affrontare alcuni dei più importanti problemi reali che gli hotel devono affrontare oggi.

Credit card authorization forms are an important tool that nearly every type of hotel needs to work with. However, how a hotel does so can have big effects on guest data security, PCI compliance, staff efficiency, the guest experience and more. 

L'ospite moderno si aspetta un'esperienza digitale quando interagisce con le strutture alberghiere. Gli albergatori lungimiranti devono chiaramente abbracciare questa nuova realtà per prosperare, ma la tecnologia rivolta agli ospiti non è l'unica area in cui gli albergatori devono modernizzarsi. Il back-office e gli altri reparti possono trarre grandi vantaggi dall'introduzione di un moderno software alberghiero.

Understanding your current and past performance is key to ensuring your property’s long-term success. Measuring and tracking hotel KPIs is the most straightforward way to do that. 

Per generazioni, le mance per i dipendenti degli hotel, i lavoratori dei ristoranti e tutti gli altri operatori del settore alberghiero sono state pagate principalmente in contanti, ma oggi le mance mobili, note anche come «mance digitali», stanno rapidamente diventando molto più popolari. ‍ Le ragioni sono molteplici, tra cui l'evoluzione del comportamento dei consumatori, la pandemia e la capacità di utilizzare dispositivi mobili per completare le transazioni.

Unfortunately, there’s a dark side to the increased reliance on electronic payments. Chargebacks become easier to implement and more prevalent. Luckily, there’s plenty you can do to protect your business. Let’s look at what exactly hotel chargebacks are, and how you can avoid them or win them when they happen.

Guest satisfaction in hotels is an important metric hoteliers can use to help maximize revenue and create repeat guests. Properties with high guest satisfaction scores can easily attract loyal customers, generate positive online reviews and plentiful word-of-mouth advertising that help drive revenue to the property.

Luxury hotels have lagged behind the technology curve for too long. However, it doesn’t have to be this way. The past few years have seen a constant stream of technology innovations that have made it easier than ever for hotels to operate in the digital age.

While the hotel guest policy is a dry subject, it’s important, nonetheless. ‍The good thing is that doing it properly once means you don’t have to worry about it until you significantly change something about your services. 

The types of amenities and services a hotel operator chooses to upsell can depend on a variety of factors, but there are some near universal upsell options for hoteliers looking to boost ancillary revenue.

With consumers more reliant on and comfortable with digital environments and tools than ever, it’s high time that the hospitality industry fully embrace smart hotel technology to improve the guest experience from pre-arrival through post-checkout. 

The modern hotel guest cycle is more complex and demands more attention than in the past, but this is extremely good news. A more complex and holistic understanding of the hotel guest cycle creates many new opportunities for hoteliers to reach their target audiences, drive more revenue and improve satisfaction scores.