Welcome to the Canary Blog

The Canary Blog is a comprehensive resource where hoteliers can learn about the latest trends in hotel technologies, revenue management, hotel operations and guest experience.

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14 Easy Ways to Personalize the Hotel Guest Experience

Personalizing your guest experience is a sure way to delight guests, encourage positive reviews, and bring them back again and again. ‍Personalization doesn’t have to be difficult. It just needs to be done right.

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Hotel Amenities That Win Over and Wow Your Guests

Try new amenities regularly to keep your offering fun, exciting and engaging for your guests. That gives you the best chance to stay relevant and continuously draw in the right travelers.

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Everything You Need To Know About Hotel Payment Processing

Processing guest payments in the most secure, PCI-compliant way possible is critical for the hospitality industry.

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Best Practices for Guest Service in the Hotel Industry

Great guest service is the cornerstone of a successful hotel business. Whether you’re facing guests, event planners, event attendees, or business travelers, the quality of your guest service could mean happier customers, better reviews, and more revenue.

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How Technology Can Help Improve the Hotel Guest Experience in 2023

At the end of the day, every hotelier’s most important objective is to make guests feel at home and provide them with an outstanding hotel experience. And technology has a critical role to play. In this post, Canary's team of industry experts examine how technology can help improve the hotel guest experience in 2023.

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The 9 Best Guest Activities to Offer at Any Hotel

Offering a variety of activities at your hotel is a great way to make sure that your guests have an enjoyable and memorable stay. From providing board games and cards to renting out bikes, there are plenty of options to choose from to make your hotel stand out from the rest.

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Everything You Need to Know About What Is Most Important to Hotel Guests

In this blog post, Canary's team examines exactly what is most important to hotel guests today and how hoteliers can meet these expectations head-on. 

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18 Ideas To Improve Hotel Guest Experience: From Research to Post-stay (2023 Edition)

These guest experience ideas — collected from Canary's team of hospitality industry veterans — are guaranteed to enhance any hotel stay.

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The Comprehensive Guide to Providing a Great Guest Experience

Providing a great guest experience is the most critical component of running a successful hotel, motel, resort or any other type of lodging property. In this blog post, we will take a deep dive into what exactly the guest experience is, who is responsible for it and how to improve it at your hotel, resort or other type of lodging property. 

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How To Improve Guest Satisfaction In Hotels

Guest satisfaction in hotels is an important metric hoteliers can use to help maximize revenue and create repeat guests. Properties with high guest satisfaction scores can easily attract loyal customers, generate positive online reviews and plentiful word-of-mouth advertising that help drive revenue to the property.

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How To Improve the Hotel Guest Experience

In the hospitality industry, a hotel guest’s experience is the single most important factor in determining whether or not they will become a repeat customer. 

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The Hotel Guest Cycle & Why It Matters

The modern hotel guest cycle is more complex and demands more attention than in the past, but this is extremely good news. A more complex and holistic understanding of the hotel guest cycle creates many new opportunities for hoteliers to reach their target audiences, drive more revenue and improve satisfaction scores. 

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