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Welcome to the Canary Blog

The Canary Blog is a comprehensive resource where hoteliers can learn about the latest trends in hotel technologies, revenue management, hotel operations and guest experience.

The Comprehensive Guide to Providing a Great Guest Experience

Providing a great guest experience is the most critical component of running a successful hotel, motel, resort or any other type of lodging property. In this blog post, we will take a deep dive into what exactly the guest experience is, who is responsible for it and how to improve it at your hotel, resort or other type of lodging property. 

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How To Improve Guest Satisfaction In Hotels

Guest satisfaction in hotels is an important metric hoteliers can use to help maximize revenue and create repeat guests. Properties with high guest satisfaction scores can easily attract loyal customers, generate positive online reviews and plentiful word-of-mouth advertising that help drive revenue to the property.

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How To Improve the Hotel Guest Experience

In the hospitality industry, a hotel guest’s experience is the single most important factor in determining whether or not they will become a repeat customer. 

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The Hotel Guest Cycle & Why It Matters

The modern hotel guest cycle is more complex and demands more attention than in the past, but this is extremely good news. A more complex and holistic understanding of the hotel guest cycle creates many new opportunities for hoteliers to reach their target audiences, drive more revenue and improve satisfaction scores. 

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10 Types of Hotel Guests

Whether you're a limited service hotel, luxury property, or anything in between, there are often differences between your ideal guests and the ones you may actually end up booking. ‍In this post, we offer a comprehensive list of the most common types of hotel guests and how to appeal to each one.

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14 Creative Hotel Guest Services You Can Offer

The right hotel guest services can provide an incredible experience that will make guests want to come back again and again. 

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