Welcome to the Canary Blog

Guest experience management is one of the key elements that sets hotels apart. Learn how to drive satisfaction, loyalty and memorable stays with techniques, technology and more.

Plastic keycards are not only wasteful; they’re also an old-school solution. Options like Google Wallet and Apple Wallet let hotels ditch the plastic in favor of keyless entry, and that’s not all they can do. 

Canary's Housekeeping Heroes Awards recognize hard-working housekeepers. From a group of amazing nominations, we’ve selected five winners — read their stories and get inspired!

Upsells are only limited by your creativity and the law. When brainstorming, don’t be afraid to dream big. And make sure to check out this post from one of our Customer Success Aces.

At the end of the day, every hotelier’s most important objective is to make guests feel at home and provide them with an outstanding hotel experience. And technology has a critical role to play.

AI tools help hotel staff make informed decisions about everything from room rates to how to scale personalized service. Learn how AI tools built for the hospitality industry boost the guest experience.

AI is a new technology, so we understand if you’re hesitant to jump on board. Research is key. And remember: use AI to supplement, not replace. Learn more here.

The benefits of responding to guest feedback are numerous, including improved guest satisfaction and loyalty. Best of all, guest feedback gives you a way to continually improve.

With the hospitality staffing shortage looming, it's more important than ever to retain your best workers. Hotel staff incentives are a great way to attract talent, motivate employees and grow your hotel business.

That five-star hotel reputation isn't an accident. It's meticulously managed. Learn hotel reputation management techniques to help you increase bookings and build a prestigious presence.

Personalizing your guest experience is a sure way to delight guests, encourage positive reviews, and bring them back again and again. ‍Personalization doesn’t have to be difficult. It just needs to be done right.

Try new amenities regularly to keep your offering fun, exciting and engaging for your guests. That gives you the best chance to stay relevant and continuously draw in the right travelers.