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Personalizing your guest experience is a sure way to delight guests, encourage positive reviews, and bring them back again and again. ‍Personalization doesn’t have to be difficult. It just needs to be done right.

Try new amenities regularly to keep your offering fun, exciting and engaging for your guests. That gives you the best chance to stay relevant and continuously draw in the right travelers.

Processing guest payments in the most secure, PCI-compliant way possible is critical for the hospitality industry.

Great guest service is the cornerstone of a successful hotel business. Whether you’re facing guests, event planners, event attendees, or business travelers, the quality of your guest service could mean happier customers, better reviews, and more revenue.

At the end of the day, every hotelier’s most important objective is to make guests feel at home and provide them with an outstanding hotel experience. And technology has a critical role to play. In this post, Canary's team of industry experts examine how technology can help improve the hotel guest experience in 2023.

Offering a variety of activities at your hotel is a great way to make sure that your guests have an enjoyable and memorable stay. From providing board games and cards to renting out bikes, there are plenty of options to choose from to make your hotel stand out from the rest.

In this blog post, Canary's team examines exactly what is most important to hotel guests today and how hoteliers can meet these expectations head-on. 

These guest experience ideas — collected from Canary's team of hospitality industry veterans — are guaranteed to enhance any hotel stay.

Providing a great guest experience is the most critical component of running a successful hotel, motel, resort or any other type of lodging property. In this blog post, we will take a deep dive into what exactly the guest experience is, who is responsible for it and how to improve it at your hotel, resort or other type of lodging property. 

Guest satisfaction in hotels is an important metric hoteliers can use to help maximize revenue and create repeat guests. Properties with high guest satisfaction scores can easily attract loyal customers, generate positive online reviews and plentiful word-of-mouth advertising that help drive revenue to the property.

In the hospitality industry, a hotel guest’s experience is the single most important factor in determining whether or not they will become a repeat customer. 

The modern hotel guest cycle is more complex and demands more attention than in the past, but this is extremely good news. A more complex and holistic understanding of the hotel guest cycle creates many new opportunities for hoteliers to reach their target audiences, drive more revenue and improve satisfaction scores.