Welcome to the Canary Blog

The Canary Blog is a comprehensive resource where hoteliers can learn about the latest trends in hotel technologies, revenue management, hotel operations and guest experience.

The Hotel Concierge: What They Can Do for Your Hotel & Guests

A good hotel concierge is worth their weight in gold because they give your property the chance to go above and beyond for guests. This helps you increase guest loyalty, earn more good reviews, boost your reputation and drive revenue. 

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Four Things To Plan for in Your 2023 Hotel Budget

It’s budget season! And 2023 is turning out to be an especially difficult year to prepare a budget. In this post, we’ll go over four budget items that hotel industry experts strongly suggest every hotelier include in 2023. Each of these are intended to address some of the most important real-world issues that hotels face today. 

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Everything You Need to Know About Hotel Credit Card Authorization Forms

Credit card authorization forms are an important tool that nearly every type of hotel needs to work with. However, how a hotel does so can have big effects on guest data security, PCI compliance, staff efficiency, the guest experience and more. 

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The 10 Most Essential Hotel Software Tools (2022 )

The modern guest expects a digital-first experience when they engage with hotel properties. Forward-thinking hoteliers clearly need to embrace this new reality to thrive, but guest-facing technology isn’t the only area in which hoteliers need to modernize. The back-office and other departments can heavily benefit from the introduction of modern hotel software. 

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Six Ways To Increase Direct Hotel Bookings

While all bookings are good and bring revenue to your property, direct bookings are the most profitable because they allow you to keep more of your hard-earned revenue. Here are six ways to increase them at your hotel.

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13 Hotel KPIs To Keep an Eye on To Ensure Your Property’s Success

Understanding your current and past performance is key to ensuring your property’s long-term success. Measuring and tracking hotel KPIs is the most straightforward way to do that. 

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The Big Benefits of Mobile Tipping for the Hospitality Industry

For generations, tips for hotel employees, restaurant workers and everyone else in the hospitality industry were primarily paid out in cash, but today, mobile tipping, also known as “digital tipping” is quickly becoming much more popular. ‍There are a variety of reasons for this, including evolving consumer behavior, the pandemic and the ability to use mobile devices to complete transactions. 

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How To Avoid Hotel Chargebacks & Win Them When They Happen

Unfortunately, there’s a dark side to the increased reliance on electronic payments. Chargebacks become easier to implement and more prevalent. Luckily, there’s plenty you can do to protect your business. Let’s look at what exactly hotel chargebacks are, and how you can avoid them or win them when they happen.

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The Comprehensive Guide to Providing a Great Guest Experience

Providing a great guest experience is the most critical component of running a successful hotel, motel, resort or any other type of lodging property. In this blog post, we will take a deep dive into what exactly the guest experience is, who is responsible for it and how to improve it at your hotel, resort or other type of lodging property. 

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How To Improve Guest Satisfaction In Hotels

Guest satisfaction in hotels is an important metric hoteliers can use to help maximize revenue and create repeat guests. Properties with high guest satisfaction scores can easily attract loyal customers, generate positive online reviews and plentiful word-of-mouth advertising that help drive revenue to the property.

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How To Improve the Hotel Guest Experience

In the hospitality industry, a hotel guest’s experience is the single most important factor in determining whether or not they will become a repeat customer. 

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The Technology Solutions Luxury Hotels Should Embrace To Augment the Guest Experience

Luxury hotels have lagged behind the technology curve for too long. However, it doesn’t have to be this way. The past few years have seen a constant stream of technology innovations that have made it easier than ever for hotels to operate in the digital age.

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