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Perched in the heart of the French Alps, Hotel le Pashmina is a luxury escape at the gateway to the world’s largest skiing area. With two exceptional restaurants, a world-class spa and 56 uniquely designed rooms, this family-owned property bridges the gap between outdoor adventure and indoor luxury.
While they have always been renowned for their in-person hospitality, Hotel le Pashmina wanted to elevate the guest experience to include modern, digital touchpoints. We talked to the Rooms Division Manager, Dana Zuber Dankova, to learn why Canary was the perfect solution for this challenge.
Hotel le Pashmina sought to create a more intimate guest experience by adopting Canary’s Mobile Check-In. As a boutique property, they’re focused on providing human-to-human hospitality and minimizing the time guests have to spend on paperwork.
“The check-in process is much quicker, and guests are happy to skip the paperwork,” Dana explained. “But saving time wasn’t our priority. Now, guests can relax with a welcome drink, enjoy a warm towel, and truly connect with our staff instead of filling out forms.”
For guests who haven’t completed check-in before arrival, the hotel’s expert hospitality team uses Canary’s Tablet Registration to collect essential guest information quickly and easily. This ensures that every arrival feels seamless and luxurious.
“Our staff uses tablets to complete check-in for guests, allowing them to unwind from the moment they arrive,” Dana said. “The process is incredibly smooth, and it enhances the overall arrival experience.”
Luxury hospitality is about thoughtful details, and Canary’s Dynamic Upsells has made it effortless for guests to customize their stay. Guests can now book add-ons like gourmet snacks and celebratory drinks seamlessly from their mobile devices.
“Traditionally, guests had to call or email to pre-book additional offerings,” Dana noted. “But now we get quite a lot of upsells through Canary instead.”
Always looking to refine the guest journey, Hotel le Pashmina recently added Canary’s Guest Messaging and Smart Checkout to make every touchpoint even more seamless.
“We’re excited to implement these new products and streamline even more of the guest journey with Canary,” Dana concluded.
