.webp)
Enhanced operating procedures for checking in guests post COVID-19:
Step 1. Pre-Arrival
By communicating with your incoming guest prior to arrival, you can reassure their comfort level by guiding them through a contactless check-in experience in advance.
– Ensure your arrivals list is imported into your contactless check-in solution in advance and that you’ve sent your mobile check-in links to your arrivals at least 12 hours in advance.
– Prepare informational content for you guests on COVID-related initiatives/processes your property is undertaking (i.e. cleaning schedules, room cleanings, updates to public areas like gyms and restaurants)
Step 2. Lobby Arrival
Inform guests as soon as they arrive on property how they will check in within social-distancing guidelines. Provide a seamless experience where guests can enter, verify their credit card and license, and collect their roomkey.
– Prepare signage to guide arriving guests how they will check in, with messaging such as “We support Contactless Check-In at Hotel ABC.”
– Consider a separate queue for guests who are comfortable checking in on their mobile phone at a safe distance.
– For transactions that require credit card chip authorization, position EMV card readers facing outward where the guest can process their card without touching anything.
– Designate an area on your front desk for touchless key hand off. Once a guest is checked in, your team will place the key package on this part of the front desk and step away. The guest can then step forward and retrieve their key.
Step 3: A Cleanliness Checklist
As you prepare to welcome guests, ensure you’ve considered the following steps:
____ Personal Protective Equipment (PPE), including guidance for staff
____ Visible sanitizer stations in public areas and back-office workspaces
____ New social distancing signage and signals
____ Updated training for all appropriate staff members
____ Individual guest amenity cleaning kits and personal-use sanitizer and wipes.
Register here for a live demo of Canary Technologies’ Contactless Check-in solution.
Transforma las quejas de los huéspedes en una lealtad duradera. Conoce las mejores prácticas para gestionar los problemas, recuperar el servicio y cómo Canary optimiza el éxito de los hoteles y la satisfacción de los huéspedes.
Read More
Explore la automatización de la gestión de ingresos para hoteles. Aumente las ganancias de su hotel automatizando la interacción con los huéspedes, las ventas adicionales y la comunicación.
Read More
Cómo elegir el mejor software de gestión de ingresos hoteleros: obtenga asesoramiento de expertos sobre las características clave y los criterios de evaluación para encontrar el que mejor se adapte a su propiedad.
Read More
Más información sobre la venta basada en atributos (ABS) para hoteles. Descubre cómo un enfoque personalizado puede aumentar los ingresos, la satisfacción de los huéspedes y preparar tu estrategia para el futuro.
Read More
Descubra la diferencia entre un hotel y un resort explorando sus distintas ofertas y su experiencia general para que se alineen perfectamente con sus objetivos de vacaciones.
Read More
