Easily communicate with hotel guests at scale

Canary Messaging  enables your front desk and concierge teams to save valuable time through automated, broadcast and direct messages. And guests love it! No app downloads required. Guests can simply text staff on their preferred app (SMS, WhatsApp, etc.).

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Canary powers real-time guest communication & experiences

Our turnkey guest messaging solution integrates seamlessly with your PMS.
Text Message Hotel Guests

Stay connected to your guests

Send personalized direct or broadcast messages to your guests at any point in their journey — pre-arrival, check-in, in-stay, checkout, and post-stay

AI for Hotel Guest Messaging

AI Responses

Allow Canary Messaging to respond for you. Canary’s artificial intelligence responds to the most common questions, so your team can just focus on providing top-notch, personalized service.

Hotel Guest Messaging No App Download

No app downloads required

Your guests don’t want another app. Increase adoption by 3-5x by keeping it app-less with Canary Messaging.

Better Guest Communication

Canary Messaging streamlines guest communication and saves your staff time through automated, broadcast, and AI messages.

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We had another message solution before we switched to Canary. We switched providers since Canary could easily integrate with our PMS and has a number of really useful features.

Front Desk Manager
Coeur D'Alene Resort

We cannot live without messaging during busy times because our staff is too thin. A front desk person can answer 10 guests on messages, but they cannot answer 10 phone calls at once.

General Manager

A messaging solution made with your hotel
in mind

Canary Messaging was created by a dedicated team of hospitality industry veterans who understand a property’s needs and workflow.

Stay Organized With a Conversation History

Message your guests from one, simple dashboard that enables you to keep track of many conversations at once.

Message Guests From Your Existing Phone Number

Even if your current number is a landline, Canary can enable you to receive and send text messages from it.

Learn how Canary Messaging increases staff efficiency, streamlines communication & improves the guest experience


A few helpful answers to common questions

What Is Guest Messaging?
Why is a hotel text messaging system like Canary Guest Messaging important for hoteliers?
How does hotel guest messaging work?
What are the key benefits of hotel guest messaging?
What should hotels look for when choosing a guest messaging software?

Messaging is part of our full suite of hospitality solutions:

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