Reach hotel guests at scale with easy-to-use guest messaging

Canary Messaging lets you easily communicate with guests in their preferred method: text messaging. Save your team valuable time by leveraging automated responses powered by Canary AI. No app downloads required.

Communicate. Automate. Delight. Simplify.

Save your team time by automatically communicating with your guests throughout their stay.  Delight guests with quick and direct responses via mobile.
Let Canary Messaging communicate with guests throughout their stay. Easily customize when and what messages go out to your guests and ensure your brand standards are upheld.
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Reduct Front Desk Lines
Boost Guest Sat Scores
Canary automatically translates 100+ languages so you can provide top-notch hospitality to all guests.
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Provide a modern guest experience by offering real time communication channels that your guests prefer, like SMS or WhatsApp. No more outdated phone calls or emails.
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Contactless Check-In
Simplify the amount of communication your team manages with AI Guest Messaging. Provide smart replies to guests, freeing your team for tasks needing a personal touch.
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Elevate your team's performance with Canary AI

Let Canary AI streamline guest communication, personalize guest interactions and supercharge your team.

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Smoother Guest Communication Starts With Canary

Canary Messaging streamlines guest communication and saves your staff time through automated, broadcast and AI messages.
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Canary powers real-time guest communication & experiences

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Stay connected to your guests
Send personalized direct or broadcast messages to your guests at any point in their journey — pre-arrival, check-in, in-stay, checkout and post-stay
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AI Responses
Allow Canary AI Guest Messaging to respond for you. Canary AI responds to the most common questions, so your team can focus on providing top-notch, personalized service.
No app downloads required visual
No app downloads required
Your guests don’t want another app. Increase adoption by 3-5x by keeping it app-less with Canary Messaging.

What Our Customers Have To Say

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We had another message solution before we switched to Canary. We switched providers since Canary could easily integrate with our PMS and has a number of really useful features.”
Jason Reiplinger
Bailey O’Neil
Front Desk Manager
Coeur D'Alene ResorT
Woodside Hotel Group
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Guests want options and the ability to easily communicate with the hotel. Canary enables both - and allows us to make more money!”
Jason Reiplinger
Sean Rowland
nomads hotel
Woodside Hotel Group
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Guest Messaging is such a useful tool for us. For example, my 3pm-11pm front desk agent bakes cookies. The fact that she can now broadcast to our guests that freshly baked cookies are available at the front desk really helps us create a better experience and generate more revenue.”
Jason Reiplinger
Rushi Patel
General manager
Clarion Pointe Greensboro Airport
Woodside Hotel Group

A messaging solution made with your hotel in mind

Canary Messaging was created by a dedicated team of hospitality industry veterans who understand your property’s needs and workflow.
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Stay Organized With a Conversation History

Message your guests from one, simple dashboard that enables you to keep track of many conversations at once.
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Message Guests From Your Existing Phone Number

Even if your current number is a landline, Canary can enable you to receive and send text messages from it.

Hotel Guest Messaging is part of our full suite of hospitality solutions:

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Seamlessly check-in your guests without exchanging credit cards, IDs, or registration forms.
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Save housekeeping time and drive new revenue.
Digital Authorizations
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Replace paper credit card authorization forms and reduce fraud and chargebacks by up to 90%
Digital Contracts
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Boost your staff’s efficiency with digital contract signing.
Canary AI
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Boost your team's efficiency with streamlined guest communication, personalized interactions and prioritized requests.
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Ditch paper to collect and retrieve registration cards in seconds.

Ready to see Canary in action?

See why 25,000+ hoteliers voted Canary as the #1-rated Guest Engagement Platform.

Book a Demo
Best Hotel Digital Tipping Award


A few helpful answers to common questions

What Is Guest Messaging?

Why is a hotel text messaging system like Canary Guest Messaging important for hoteliers?

How does hotel guest messaging work?

What are the key benefits of hotel guest messaging?

What should hotels look for when choosing a guest messaging software?