Today's guest communication is...
Your staff is only able to speak with one guest at a time over the phone or in person and is constantly answering the same questions or handling the same requests
A Poor Guest Experience
Guests often have to wait in line or on be on hold even when they need to ask a quick question that can be handled by an automated message
A Missed Opportunity
Hoteliers are missing out on a significant opportunity to hear from their guests and up-sell ancillary items due to a lack of real time communication with their guests
Stay connected to your guests. Send personalized direct or broadcast messages to your guests at any point in their journey — pre-arrival, check-in, in-stay and checkout.
Allow Canary to respond for you. Canary’s artificial intelligence responds to the most common questions, so your team can just focus on providing top-notch, personalized service.
No app download required. Your guests don’t want another app. Increase adoption by 3-5x by keeping it app-less with Canary Messaging.
"We cannot live without messaging during busy times because our staff is too thin. A front desk person can answer 10 guests on messages, but they cannot answer 10 phone calls at once."
"We had another message solution before we switched to Canary. We switched providers since Canary could easily integrate with our PMS and has a number of really useful features."
A messaging solution made with your hotel in mind
Canary Messages was created by a dedicated team of hospitality-industry veterans who understand property’s needs and workflow.
Stay organized with a conversation history
Message your guests from one, simple dashboard that enables you to keep track of many conversations at once.
Message guests from your existing phone number
Even if your current number is a landline, Canary can enable you to receive and send text messages from it.
Learn how Canary Messages increases revenue, productivity, and positive reviews for your hotel
We are here to help our hotel partners
With our focus on hospitality, Canary recognizes the challenges we are facing as an industry. Moving forward, all hoteliers will need to adapt to the evolving needs of both staff and guests. We want to do everything we can to help our hotel partners in these challenging times.