Canary ofrece un software de gestión de operaciones hoteleras compatible con dispositivos móviles para optimizar cada punto de contacto del viaje del huésped. Elimine el tedioso trabajo administrativo. Por fin, su servicio de recepción puede centrarse en ofrecer una experiencia personalizada a los huéspedes. Aumente la eficiencia del personal entre un 30 y un 50%, responda a los huéspedes en la mitad de tiempo y aumente las opiniones de 5 estrellas hasta en un 350%.
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Did you know a 5-min wait time results in a ~50% decrease in guest satisfaction? With Canary, you can make check-in and checkout a breeze. And Canary Guest Messaging can automatically respond to your guests’ most common questions - so that your team can focus on providing first-class hospitality.
Knowledge is power. Canary Contactless Checkout alerts your housekeeping team whenever guests depart so you never have to guess which rooms are ready to be turned. This saves your staff time, your property money, and ensures you always have rooms ready to go for your next guests.
As a guest departs, Canary sends a customizable guest feedback survey directly to their mobile device via text and email. Any guests who leave 5-star ratings are then prompted to share their outstanding experience on Tripadvisor and Google.
Intelligently offer room upgrades and other upsell offers at any point throughout the entire guest journey, so you can maximize the revenue you drive at your property. Canary provides you with the flexibility to build your own custom offers tailored to your property’s services and amenities. Upsells can also be integrated into various user flows such as Contactless Check-in and Checkout.
Canary’s hotel management software solutions are designed from the ground up for hotel operations managers. Setup takes less than 30-minutes and Canary provides free training sessions (and unlimited re-trainings) to ensure your property is making the most of the platform. Both your guests and staff will love Canary’s beautiful interface and intuitive user experience.
Say goodbye to multiple logins and jumping between systems! Canary consolidates 10 different guest-facing software systems in one, easy-to-use platform.
Canary provides hotel IT teams with the ability to create customized, mobile-friendly guest check-in flows that are as unique as your property. And by putting the check-in experience entirely online, our flexible platform eliminates front desk lines, saves your staff hours of work, and reduces fraud and chargebacks — all at the same time. Canary Mobile Check-In also runs advanced fraud checks to help protect your property.
Make housekeeping more efficient and drive 350% more 5-star reviews with one powerful tool. As your guest departs the property, Canary’s Contactless Checkout solution immediately alerts your team so they can turn the room right away. And as a part of the user flow, Canary includes a customizable guest satisfaction survey — any guest that leaves a 5-star review or higher is prompted to share their experience on Tripadvisor and Google.
Canary digitizes your upselling efforts to skyrocket your bottom line. Our Dynamic Upsells software for hotels is 2x more effective at converting customers than in-person front desk agents. Upsell offers are intelligently and automatically presented to guests at key moments of high buyer intent.
Canary’s AI-powered Guest Messaging solution reduces guest inquiries at the front desk and frees up agents to spend more time on face-to-face guest interactions. Canary automatically responds to your most common questions (e.g., “What's the WiFi password?”), and enables your team to communicate with guests via automated, broadcast and direct messages. Canary’s Guest Messaging works with SMS, WhatsApp, and dozens of other existing applications. No additional phone numbers required.
Canary’s Digital Tipping solution helps general managers boost staff pay by up to $3/hour and incentivize valuable employees — the ideal tool for helping your hotel increase staff retention.
ACCORDING TO INDUSTRY RESEARCH
• Nearly 80% of hotel workers would be more likely to stay with their employer if tips were increased
• More than 70% of guests would have tipped more if Digital Tipping were an option
Paper and PDF credit card authorization forms are unsecure, frequently targeted by bad actors, and no longer considered PCI compliant. Canary’s Digital Authorizations solution replaces these out-of-date forms with a modern online solution that saves your staff time, makes it easier for clients and guests to send payment information, and reduces fraud and chargebacks by up to 90%.
Canary integrates seamlessly with major PMS, CRMs, payment providers and more.
Guests and staff can easily access Canary web-based tools, no downloads required.
Canary’s 24/7/365 support via phone, email and chat ensures help is always available when you need it.
Canary’s 24/7/365 support via phone, email and chat ensures help is always available when you need it.
Tailor your guest engagement tool set based on the needs of guests and hotels.
Keep your brand front and center with fully white-labeled solutions.
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Canary natively integrates with all major hotel property management systems, CRMs, payment providers and most other hotel operations systems.
See why 25,000+ hoteliers voted Canary as the #1-rated Guest Engagement Platform.
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Canary’s all-in-one platform powers hotel operations, so you can focus on delivering exceptional guest experiences.
Improve efficiency with streamlined guest communication, smart automation and more.
A few helpful answers to common questions
