Canary provides mobile-friendly hotel operations management software to streamline every touchpoint of the guest journey. Remove tedious administrative work. Your front desk can finally focus on delivering a personalized guest customer experience. Increase staff efficiency by 30-50%, respond to guests in half the time, and increase 5-star reviews by up to 350%.
Canary Technologies is recognized as the hospitality industry’s leading technology solutions provider for hotels, resorts and other lodging properties.
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Since implementing Canary our response times to guests is twice as fast.
– Randall Obrecht // Director of Operations
Say Goodbye to Lines at the Front Desk
Did you know a 5-min wait time results in a ~50% decrease in guest satisfaction? With Canary, you can make check-in and checkout a breeze. And Canary Guest Messaging can automatically respond to your guests’ most common questions - so that your team can focus on providing first-class hospitality.
Turnover Rooms Faster
Knowledge is power. Canary Contactless Checkout alerts your housekeeping team whenever guests depart so you never have to guess which rooms are ready to be turned. This saves your staff time, your property money, and ensures you always have rooms ready to go for your next guests.
Better Satisfaction Scores & Guest Reviews
As a guest departs, Canary sends a customizable guest feedback survey directly to their mobile device via text and email. Any guests who leave 5-star ratings are then prompted to share their outstanding experience on Tripadvisor and Google.
Increase Upsell Revenue by up to 200%
Intelligently offer room upgrades and other upsell offers at any point throughout the entire guest journey, so you can maximize the revenue you drive at your property. Canary provides you with the flexibility to build your own custom offers tailored to your property’s services and amenities. Upsells can also be integrated into various user flows such as Contactless Check-in and Checkout.
Easy To Set up & Even Easier To Use
Canary’s hotel management software solutions are designed from the ground up for hotel operations managers. Setup takes less than 30-minutes and Canary provides free training sessions (and unlimited re-trainings) to ensure your property is making the most of the platform. Both your guests and staff will love Canary’s beautiful interface and intuitive user experience.
Comprehensive Platform That Simplifies Your Operations
Say goodbye to multiple logins and jumping between systems! Canary consolidates 10 different guest-facing software systems in one, easy-to-use platform.
Check-in is so much smoother. We used to have lines that stretched from the front desk to the lobby door all the time. But since deploying Canary, we've eliminated lines at the front desk.
Bailey O’Neil // Front Desk Manager
Contactless Check-in
Enable guests to conveniently check-in from their mobile device before they set foot on the property to save time at the front desk. Before guests arrive, Canary’s Contactless Check-In solution sends guests a check-in link via text and email. They click the link to go through your customized check-in flow, which can include room upgrade and upsell offers. When guests show up, they can pick up their pre-printed keycards and go straight to their rooms.
Contactless Checkout
Contactless Checkout helps your housekeeping team operate more efficiently than ever before. Shortly before their scheduled departure time, Canary sends a link via email and text message that guests use to checkout. Once the checkout is completed, your staff is instantaneously informed that the guests have left the room and it is ready to be turned.
This checkout flow also includes a customized feedback survey that prompts any guest who leaves 5-stars to share their experience on Tripadvisor and Google. Canary can help hotel management teams boost 5-star reviews by up to 350%!
Digital Tipping
One of the best ways to keep good employees on the job is to boost
employee pay.
Canary’s Digital Tipping solution helps hotel operations managers boost staff pay by up to $3/hour, while also making it easy for cashless guests to show gratitude.
ACCORDING TO INDUSTRY RESEARCH
• Nearly 80% of hotel workers would be more likely to stay with their employer if tips were increased
• More than 70% of guests would have tipped more if Digital Tipping were an option
Guest Messaging
Most hotel guests today prefer to text message with a front desk agent over speaking with someone on the phone. Canary’s Guest Messaging software makes it easy for your staff members to communicate with your guests at scale through direct, pre-scheduled and broadcast messaging. Allow Canary’s hotel technology to automatically respond to your most common questions (“What's the WiFi password?”, etc.), which saves time for your front desk team. Canary works with SMS, WhatsApp, and dozens of other existing applications. And you can even set up messaging from your hotel’s existing landline phone number.
Canary’s hotel management software is entirely web-based and does not require any new app downloads for your guests or staff. This makes it much easier for guests to adopt and drives up to 500% more engagement than competing native app solutions.
Canary’s Guest Management System is built on top of a PCI level 1 compliant infrastructure to make sure all guest data is secured and your property can defend against fraud and chargebacks.
Our team is determined to provide you with the same level of dedicated service that you deliver to your guests. Canary offers 24-hour support as well as a comprehensive self-help center to ensure you always have the answers and assistance you need. Canary’s support team can be reached by phone, email and chat.
Since implementing Canary, we have not received a single chargeback case and it’s been more than a year since we signed on with the platform.
– Diane Wolfe // General Manager at Days Inn by Wyndham Saskatoon
Canary integrates with all major property management systems and maintains flexible APIs that can be used to add Canary to your tech stack quickly and easily. And our team of in-house engineers launches 5-10 new integrations per quarter to ensure we provide you with everything you need to succeed.
Advanced customizations are available for enterprise customers.
A few helpful answers to common questions
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