Guest Management for General Managers

The All-In-One Guest Management System GMs Rely On

Get out of firefighting mode and back to what you do best: running your hotel. Elevate your guest experience and unleash productivity with tools built for hoteliers, by hoteliers.


4 Ways Canary Helps General Managers Exceed Their Goals

Contactless Check-In

Supercharge your operations

Say goodbye to front desk lines. Mobile Check-In, Checkout, Tablet Registration and AI Guest Messaging saves your staff and guests valuable time.

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Watch your guest satisfaction soar

Remove paperwork and add personality to your guest experiences, delighting travelers into leaving rave reviews. Canary provides customizable guest surveys that encourage guests to share their fantastic experience on Tripadvisor and Google.

Contactless Check-In
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Contactless Check-In

Make more money

With your higher Tripadvisor and Google ratings, you'll drive more bookings as more guests choose your property. And don’t forget to offer your new guests personalized upsells, like room upgrades, F&B, and other amenities. Upsells can automatically be offered throughout the entire guest journey.

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Eliminate multiple logins and switching between systems. Canary consolidates 10 different guest-facing software tools into one, easy to-use platform.

Contactless Check-In

General Managers see results with Canary

guest satisfaction
front-desk work
upsell revenue

Okay, but how does Canary actually work for GMs?

Canary’s simple, easy-to-use Guest Management System streamlines and enhances the guest experience, all the way from booking through checkout so that you can focus less on administration and more on hospitality.

Mobile Check-In

Mobile Check-In

Eliminate front desk lines, save staff time and reduce chargebacks—all at once with Mobile Check-In. Guests check-in from their mobile devices whenever and wherever works best for them!

  • Automatically send user-friendly check-in links to guests via text and email
  • Collect payment, ID, and registration cards before guests even arrive
  • Increase revenue with upsells built into the check-in flow
Smart Check-Out

Mobile Checkout

Canary Mobile Checkout boosts 5-star reviews by guiding your guests to leave reviews on Tripadvisor & Google. Before departure, Canary sends guests a link they can use to complete their checkout.

  • Collect feedback through a customized survey at checkout
  • Increase 5-star reviews on 3rd party platforms by up to 350%
  • Turnover rooms faster by letting housekeeping know when guests leave
Guest Messaging and AI

Dynamic Upsells

Generate more revenue for your hotel with Dynamic Upsells. Easily sell room upgrades, early check-in, F&B, amenities and and more!

  • Use a pre-built template of popular upsell and add-on offers
  • Offer upsells to guests at the right moment and right time via text
  • Boost upsell revenue by up to 250%
Digital Tipping

AI-Powered Guest Messaging

Most guests today prefer text messaging. Arm your front desk with the most powerful AI messaging platform that is custom built for the hospitality industry. Works with SMS, WhatsApp, and more.

  • Let AI instantly respond to your guests, saving your front-desk team time
  • Speak 100+ languages and break down language barriers 
  • Get set up quickly. No additional phone numbers required
Dynamic Upsells

Digital Tipping

Make it easy for cashless guests to show gratitude. Canary’s Digital Tipping increases staff compensation and guest satisfaction scores.

  • Increase the percentage of guests leaving tips by up to 80%
  • Elevate guest satisfaction and improve service scores by 10%
  • Boost staff morale and increase retention
Dynamic Upsells

Digital Authorizations & Payments

Replace paper and PDF credit card authorization forms — which are insecure, frequently targeted by bad actors — with Canary’s PCI level 1 compliant Digital Authorizations solution.

  • Make it easy for guests and clients to send payment information
  • Detect and deter fraud with Canary’s industry- leading software
  • Reduce fraud & chargebacks by 90%

Features that Make GMs Look (and Feel) Great

Easy to set-up. Even easier to use
No App Downloads Required
No New Apps Required
Canary’s web-based solutions don't need new app downloads for your customers, reducing barriers and boosting guest engagement by up to 500% compared to app-based alternatives.
AI-Enabled Guest Communication
Customized & Branded for Your Property
Canary is designed to “wow” your guests without stealing the show. All of our powerful software solutions are fully customizable under your brand.
Effortless Language Translations
Fully PCI Compliant
Canary’s Guest Management System is built directly on top of our PCI level 1 compliant infrastructure to ensure all solutions are secure and guest data is protected.
No App Downloads Required
Advanced Fraud Detection
Canary's award-winning proprietary fraud detection algorithm safeguards your hotel's financial transactions and protects the payment data of your guests.
Seamless Integrations
24/7 Support
We’re committed to providing you with the same top-notch service you deliver to your guests. Canary offers 24/7 support and a self-help center for all your needs. Contact Canary's support team by phone, email or chat.
Since implementing Canary, we have not received a single chargeback case and it’s been more than a year since we signed on with the platform.
Diane Wolfe
General manager
See Their Success Story
It’s super easy for the guests to use as well as our team members. They’re always kind of a little bit excited to come in and say ‘I already did the online check in.' It’s like we’ve welcomed them before they even arrive at the property."
Lacey King // General Manager // The Maxwell Hotel

Your hospitality tech stack’s best friend

Canary natively integrates with all major hotel property management systems, CRMs, payment providers and most other hotel operations systems.

Helpful Resources for General Managers

Keep updated on all things hospitality with Canary’s industry experts


A few helpful answers to common questions

Is Canary’s hotel management software appropriate for every type of hotel?

What are the most important hotel management software features for general managers?

What pricing models are available for Canary’s hotel software?