What is Contactless Checkout?

Contactless hotel checkout is a technology that allows hotel guests to check out quickly and easily without having to interact with the hotel staff on their way out the door. The process typically requires a guest to use their smartphone to remotely check out from their hotel. Many guests prefer this option of departing a hotel as it is more convenient than having to swing by the front desk, and hotels prefer it because it provides one final touchpoint with guests before they leave.

Why is a Contactless Checkout important to hotels?

Contactless Checkout is important to hoteliers for a few reasons. Firstly, it provides hoteliers with a real-time picture of which guests have left which rooms. This enables hotel housekeeping departments to better prioritize their efforts and turn rooms efficiently. Secondly, it allows hoteliers to present guests with a satisfaction survey to see how they enjoyed their stay. Canary’s Contactless Checkout solution prompts any guests that leave a 5-star review to share their great experience on review sites like Tripadvisor and Google. Contactless Checkout can actually increase hotel Tripadvisor rating by as much as 350%.

How does a contactless hotel checkout solution work?

Shortly prior to checkout time, Canary’s Contactless Checkout solutions automatically sends a link via email and text message to guests that enables them to complete the departure process. Guests simply select the time they plan to vacate their hotel room and are prompted to leave a guest satisfaction score.

Boost your reviews & save housekeeping time

Canary Contactless Checkout increases the number of 5-star hotel reviews on TripAdvisor and Google by up to 350% and improves housekeeping efficiency by immediately informing staff when rooms are vacant and ready to be turned over.

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Canary streamlines the checkout process

Send Links AutomaticAlly

Guests are automatically sent checkout links via email and text message the night before, and the morning of, departure.

Guest Selects Checkout Time

Hotel guests simply select the time they would like to checkout and can even request a late checkout for a fee.

Boost Ratings and Reviews

Canary automatically guides your happiest guests to leave a review on TripAdvisor or Google through a brief, customizable survey.

Turnover Rooms Faster

Hotel staff is notified immediately when a checkout is processed, which enables housekeeping to better plan and prioritize the cleaning of the rooms.

Increase 5-Star Reviews

Contactless Checkout guides only the happiest guests to leave a review on TripAdviser and Google, which increases 5-star reviews by up to 350%.

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Checkout has helped housekeeping tremendously. We now know if a guest is leaving at 8 or 9 am - so housekeeping can go to those rooms first instead of knocking on doors. It helps us turn the house better.

Director of Sales & Marketing

Dream Inn Santa Cruz

We love it overall, but it's really helped with our Google Reviews! Before using Canary, we were at a 3.5 rating. Since using the Canary platform, our score has increased to a 4.6!

Ali’i resorts

Checkout is a huge help for housekeeping. A big chunk of guests just leave and don't say anything. Guests now let us know when they're leaving, which helps inform our staff of where to go next.

General Manager

San Francisco Bay Hotel

Simple to get started

Canary Checkout gives you a mobile-friendly way to let your guests checkout and our turnkey solution only takes 10 minutes to set up. Canary's deep connections and integrations with your PMS and payment systems also allow for a completely synchronized and seamless experience for your staff.