What is Contactless Checkout?

Contactless hotel checkout is a technology that allows hotel guests to check out quickly and easily without having to interact with the hotel staff on their way out the door. The process typically requires a guest to use their smartphone to remotely check out from their hotel. Many guests prefer this option of departing a hotel as it is more convenient than having to swing by the front desk, and hotels prefer it because it provides one final touchpoint with guests before they leave.

Why is a Contactless Checkout important to hotels?

Contactless Checkout is important to hoteliers for a few reasons. Firstly, it provides hoteliers with a real-time picture of which guests have left which rooms. This enables hotel housekeeping departments to better prioritize their efforts and turn rooms efficiently. Secondly, it allows hoteliers to present guests with a satisfaction survey to see how they enjoyed their stay. Canary’s Contactless Checkout solution prompts any guests that leave a 5-star review to share their great experience on review sites like Tripadvisor and Google. Contactless Checkout can actually increase hotel Tripadvisor rating by as much as 350%.

How does a contactless hotel checkout solution work?

Shortly prior to checkout time, Canary’s Contactless Checkout solutions automatically sends a link via email and text message to guests that enables them to complete the departure process. Guests simply select the time they plan to vacate their hotel room and are prompted to leave a guest satisfaction score.

Mobile checkout

Boost positive reviews & streamline checkout

Canary Mobile Checkout drives 5-star hotel reviews by guiding your guests to leave reviews on Tripadvisor & Google. Plus, improve housekeeping efficiency by immediately informing staff when rooms are vacant.

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Trusted by 20,000+ hoteliers in 80+ countries

Mobile Checkout your guests and staff love

When room doors shut, Canary’s Mobile Checkout swings open golden opportunities to drive positive 3rd-party reviews, capture more revenue and optimize housekeeping schedules. Bonus: Guests appreciate skipping the front desk lines, too!

MORE REVIEWS, MORE BOOKINGS

Boost your hotel rankings to drive more bookings and higher ADRs. Turn happy stays into positive guest feedback on Tripadvisor and Google. Mobile Checkout increases reviews by up to 350%, with growth in four & five-star ratings.

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TURNOVER ROOMS FASTER

Optimize your room cleaning schedule. With Canary Mobile Checkout, hotel staff get notified when a room is ready for cleaning.

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DRIVE ANCILLARY REVENUE

Don’t leave revenue on the table. Proactively offer late checkouts or extend-your-stay options to guests. Canary Mobile Checkout makes it easy for guests to add on extra services, increasing your bottom line.

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DELIVER eFOLIOS AUTOMATICALLY

Enable guests to effortlessly access and sign eFolios from their mobile device or tablet at the front desk. Bid farewell to guests and goodbye to wasted paper!

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Learn how Contactless Checkout increases reviews and bookings.

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Canary streamlines the contactless checkout process

Here’s how it works:

Send Links Automatically

Guests are automatically sent checkout links via email and text message the night before, and the morning of, departure.

Guest Selects Checkout Time

Hotel guests simply select the time they would like to checkout and can even request a late checkout for a fee.

Boost Ratings and Reviews

Canary automatically guides your guests to leave a review on TripAdvisor or Google through a brief, customizable survey.

Speed Up Room Turnovers

Hotel staff is notified immediately when a checkout is processed, which enables housekeeping to better plan and prioritize the cleaning of the rooms.

What Our Customers Have To Say

Checkout has helped housekeeping tremendously. We now know if a guest is leaving at 8 or 9 am - so housekeeping can go to those rooms first instead of knocking on doors. It helps us turn the house better.”

Dan Smart

Director sales & Marketing
Dream Inn Santa Cruz

We love it overall, but it's really helped with our Google Reviews! Before using Canary, we were at a 3.5 rating. Since using the Canary platform, our score has increased to a 4.6!”

Sam Chesick

General manager
Ali’i resorts

Canary seems to get better and better, week after week. We can’t wait to see what they come out with next and look forward to implementing it as we grow and evolve.”

Kim Miller

Guest Services Manager
basecamp properties

Get Started with Contactless Hotel Checkout

Canary Checkout gives you a mobile-friendly way to let your guests checkout and our turnkey solution only takes 10 minutes to set up. Canary's deep connections and integrations with your PMS and payment systems also allow for a completely synchronized and seamless experience for your staff.