Question 1

What is Digital Tipping?

Accepted Answer

Digital Tipping — also commonly referred to as mobile tipping — is a service that allows guests to leave a tip for hotel staff members using their personal mobile devices. The tips are collected and distributed to the staff members through a secure digital platform. Digital Tipping provides a cashless way for guests to show their appreciation monetarily to hotel employees that provide them with great customer service.

Question 2

Why is Digital Tipping important to hotel operators?

Accepted Answer

Guests want to show gratitude to hotel employees, but fewer carry cash than ever and this means fewer tips. Unfortunately, less than 33% of guests leave cash tips in hotels.

Tipping platforms like Canary provide guests with the ability to easily show appreciation for outstanding service, even when they don’t have any cash on hand. Offering guests a cashless tipping option can increase tips to staff by up to 5X and increase employee take-home pay by up to $2-4 per hour.

Question 3

How does Digital Tipping work?

Accepted Answer

Setting up a contactless tipping option at a hotel is very easy. All hoteliers need to do is strategically place QR codes around the property in places such as guest room nightstands and bathrooms. These codes act as reminders to guests that tips are appreciated and enable them to pull up a payment screen on their mobile device quickly and easily.

Once a guest has scanned the code, they simply need to select whether they’d like to use Apple/Google Pay or enter a card number, choose to leave a tip by individual employee or entire department, and select the amount they wish to tip.

Question 4

What are the key benefits of a digital tipping platform for hotels?

Accepted Answer

Digital Tipping offers a range of benefits to both hotel guests and management teams.
1. Increased tips to staff: By providing a secure and efficient mobile tipping system, hotels can see an increase tips to employees by up to 5X and take-home pay by up to $2-4 per hour.
2. Improved staff morale and retention: Since cashless tipping solutions can have such a dramatic impact on increasing employee compensation, they deployment of Digital Tipping at a hotel generally leads to improved employee retention and satisfaction.
3. Increased guest satisfaction: Grateful guests want to tip hotel workers. The problem is they usually don’t have any cash with them to do so. Digital tipping platforms enable guests to easily and securely tip hotel staff, which increases guest satisfaction.

Question 5

What should hotels look for in a digital tipping solution?

Accepted Answer

Hoteliers should evaluate mobile tipping solutions based on a variety of criteria. These include:
1. User-friendliness: Above all, a digital tipping solution should be easy for guests to use. No new app downloads should be required and the user interface should be very simple.
2. The ability to tip by individual or department: It’s important for both hotel guests and management teams that people are given the option to leave a tip for an individual hotel employee or an entire department. This enables hoteliers to increase tips for entire departments, while still allowing employees to benefit from their own standout work.
3. Seamless integration with other systems: Any mobile tipping solution deployed by a hotel should integrate seamlessly with other elements of a hotel’s technology stack, such as the PMS. Ideally, hotels should opt for digital tipping solutions that are already a part of a larger Guest Management System.

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Engage guests at multiple touchpoints

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