Question 1

What is a guest experience platform?

Accepted Answer

A guest experience platform is a comprehensive suite of hotel guest management software solutions bundled together under one roof. Used by hoteliers to manage their guests throughout the guest cycle, guest experience platforms are used to enable guests to check-in and checkout via mobile device, drive upsells, process credit card authorizations in a PCI compliant manner, improve response times to guest inquiries and more. Guest experience platforms also provide analytics and reporting capabilities that allow hoteliers to better understand their guests through such means as guest satisfaction surveys. It’s the ideal tool for general managers and hotel guest experience managers that are looking to improve operations across departments and guest satisfaction.

Question 2

Why is Canary’s hotel guest experience platform important for hoteliers?

Accepted Answer

Canary's Guest Experience Platform is important for hoteliers because it allows them to create more streamlined guest experiences that increase operational efficiency and revenue at their properties.

Additionally, consumers today expect high quality digital experiences when engaging with businesses of all types, including those in the lodging industry. Canary’s mobile-friendly guest management solutions are designed to help hotel operators exceed these expectations and improve overall guest satisfaction.

Lastly, Canary helps hoteliers increase the number of 5-star reviews on their TripAdvisor and Google Review pages by up to 350% by deploying an end-of-stay survey. The happiest guests are then prompted to share their positive review on these sites.

Question 3

What should hoteliers look for in a guest experience platform?

Accepted Answer

Hoteliers should evaluate a guest management system for their property/properties based on a few key criteria, including:

1. Seamless integration with your property management system: Since a guest experience platform completes tasks such as checking in and checking out guests, it’s critical that it is easy to integrate with a hotel’s PMS. Canary’s Guest Experience Platform has deep integrations with all major property management systems, such as OPERA and Mews.

2. Ease-of-use for guests: All of the hospitality management solutions included in a GMS are designed to streamline tasks that would normally take direct employee-guest interactions to complete. Therefore, it’s critical that a guest experience platform’s user interface be clean and intuitive for even the least tech-savvy guests.
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3. No new app downloads: Consumers today already have enough apps on their mobile devices that they don’t use. The last thing a guest wants to do when they arrive at their hotel is download a new app. Canary’s Guest Experience Platform is entirely web-based and mobile-friendly, which means guests do not have to go through the pain of a native app download.

The All-in-One Hotel Guest Experience Platform

Canary Makes Guest Management Easy

Save Time.
Improve the Guest Experience.
Boost Revenue.

From Luxury to Limited-Service,
Hoteliers Everywhere Love Canary

Simple to get started

Easy Implementation

Everything Under One Roof

Learn how Canary’s Guest Management System can help you improve the guest experience and generate more revenue.

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