How the Capri Tiberio Palace Improved the Guest Experience With Digital Authorizations
Situated on the beautiful Italian island of Capri, the Capri Tiberio Palace is a boutique luxury property and Leading Hotels of the World member, that caters to travelers looking for an exquisite white glove experience in a unique environment.
The property’s management team believes deeply in providing excellent service at every guest touchpoint, which is why Mario Petraroli, Director of Sales & Marketing at the Capri Tiberio, was keen to remove paper and PDF credit card authorizations forms from their sales process.
“We have guests come to stay at the property from all over the world and many of them are booked through travel advisors,” he said. “Paper and PDF authorization forms are not a convenient solution for these customers, as those documents need to be printed, signed, scanned and sent back to us. Additionally, many of the guests we host and travel advisors we work with communicate with us primarily through their mobile or tablet devices, and this makes it especially difficult to complete authorizations quickly.”
With a strong desire to improve this process, Mario was pleased to learn that LHW preferred vendor Canary Technologies offered a Digital Authorizations solution that removed the need for paper forms.
A Better First Impression With Digital Authorizations
“You only get one chance to make a fantastic first impression, and since the credit card authorization process is one of the first touchpoints with the hotel, it’s very important for us that it reflects the level of service our clientele can expect,” said Mario. “And this is why we were so excited to learn about Canary from Leading Hotels of the World.”
Shortly after discovering that there was a way off of paper forms, The Director of Sales & Marketing took a meeting with Canary and was surprised by how simple the system was to use and convenient it made processing credit card authorizations.
“We have always been very vigilant when it comes to data security, but Digital Authorizations just makes it so much easier,” said Mario. “Everything you need to quickly create, send, receive and process authorization forms in a PCI compliant manner is easily accessible in Canary.”
“Canary has really helped us streamline and improve the credit card authorization process for our guests and travel advisor partners,” said Mario. “Now instead of emailing back and forth forms, our clients simply receive a link via text and email to a PCI compliant form that can be completed easily on a mobile or tablet device. And it’s not just a better experience for them. Our team also enjoys dealing with less paperwork as well.”
Additionally, The Capri Tiberio Palace’s Director of Sales & Marketing pointed out that the Canary team was excellent to work with during set up and provided excellent training to their team. Since its deployment, Mario has nothing but good things to say about his experience with Digital Authorizations.
“It’s a great tool,” he said. “We’re very pleased with Digital Authorizations and interested to see what other products Canary develops that we can use to improve the guest experience.”