After customizing Canary’s Contactless Check-In, Dream Hollywood began sending out check-in links to guests on the morning of their arrival. The property also customized the Canary experience to offer upsells and amenities that guests could purchase during the check-in process, as a way to increase revenue.
Dream Hollywood Guests Average a 4.92 Stars Average Since Implementing Contactless Check-In
The staff at Dream Hollywood immediately saw the impact of Contactless Check-In: it decreased front desk administrative work and improved guest satisfaction scores. In fact, guests who checked in with Canary rated the process an average of 4.92 stars.
Overall, Dream Hollywood has seen the following changes since implementing Canary’s Contactless Check-In:
- Guests now have more information about their stay before they arrive, and there are no more lines in the lobby, which has improved guest satisfaction scores.
- The property’s front desk staff has been spending less time handling the administrative work of checking guests in, leaving them more time to provide an exceptional guest experience.
- The property has been able to offer upsells and add-ons that guests can purchase through the Canary interface, which has meant that the investment in Canary’s Contactless Check-In has quickly paid for itself.
For Davis, it’s about always looking for ways to improve the guest experience, and making sure his property has a competitive advantage. Canary’s Contactless Check-In has allowed him to achieve those goals, while also improving his property’s bottom line.