What is hotel software?

Hotel management software is a technology system used by hotel owners and operators to manage their day-to-day operations. It is traditionally used to augment a variety of tasks such as managing the full guest journey, guest check-in and checkout, messaging back and forth with guests, and more. It also helps manage staff performance and track customer feedback. Hotel management software can be customized to fit the specific needs of a hotel, and integrates with other software applications such as accounting and property management systems.

What are the most important hotel management software features?

No two hotel management systems are exactly the same and many will have different feature sets depending on the type of hotel property they were designed to support. However, there are a few key features to look for, including:• Cloud-based service access through the web • No new app downloads required by guests or staff• Deep integration with other hotel technology systems• Flexible deployment & customization options 24/7 customer support• Robust hotel management system to minimize the number of vendors your hotel needs

Is there a difference between large and small hotel management software?

While the needs of a 500-room resort and a boutique property may be quite different, both large and small hotels can benefit from the same types of management software. The important part is finding a hotel software vendor that is robust and customizable for your needs. You may not need all the bells-and-whistles if you’re a small property, and your hotel management software provider should be able to customize a solution tailored for your specific needs - effectively reducing your costs so you pay only for what you need.

Is Canary’s Hotel Management Software built more for limited service or upscale/luxury properties?

Canary’s hotel management software is built for all classes of hotels and is completely customizable and brand-able for each hotel. Canary’s 20,000+ hoteliers worldwide include all types of accommodations and hotel classes. There’s a reason why we’re brand-standard and approved by limited service brands like Wyndham, Choice and Best Western AND by luxury brands like Four Seasons, Rosewood, and Leading Hotels of the World. Economy properties are able to significantly cut costs with efficiency gains, generate more revenue by boosting their hotel ratings on third-party sites like TripAdvisor and Google, and reduce fraud and chargebacks.Luxury properties optimize the guest experience with Canary’s personalized, digital touch points. Need more towels or a dinner reservation? Just shoot us a text and we’ll take care of you in minutes. Gone are the days of sitting in lines and dealing with administrative tasks (i.e.,g showing ID and credit card at check-in).

Does Canary’s hotel software and technology scale for groups (management companies, brands, etc.)?

Yes! Canary is the only enterprise-grade hotel software provider that has been approved by most of the major brands since we’ve invested heavily in data security and compliance. We’re GDPR and PCI-level 1 compliant and have gone through rigorous security checks with all of our major enterprise hotel partners. Our hotel management software is also the most comprehensive platform in the market and includes a 1-stop shop for hotel technology teams, who are trying to consolidate their vendors and tech stack. Canary’s technology has been vetted and approved by the likes of Wyndham, Four Seasons, Choice, Radisson, Best Western, Rosewood, and more!

What other types of software is used in the hotel industry besides hotel management software?

Beyond comprehensive hotel management software, there are a variety of software solutions used by hoteliers, including: • Booking engines• Channel managers• Hotel revenue software• Payroll software• Guest experience platforms• Hotel reputation management software • Content management systems & website builders• And more

Best Hospitality Software In 2024 That Hoteliers Love

4 Ways Canary’s Hotel Management Software Helps Hoteliers Exceed Their Goals

Say goodbye to front desk lines

Streamline guest check-in and check-out with Canary. Make it easy for guests to check in ahead of their stay, saving you valuable time at the front desk. Let them seamlessly check-out on their own mobile device, skipping the front desk on their way out.
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Automatically send check-in/checkout links to guests
No app downloads required
Built in fraud detection and PCI-compliance
Integrates with leading PMS providers

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Watch the glowing reviews pour in

Boost 5-star reviews by 300% and see your bookings and ADR soar. Automatically capture guest reviews with a post-stay survey. Enable guests to leave reviews on popular 3rd party sites, like Tripadvisor and Google.
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Customize your guest feedback survey
Automatically guide guests to leave reviews at check-out
Mobile-friendly, takes 10 minutes to set up

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Drive 200% more upsells

Keep your front desk focused on hospitality, not sales. Let guests effortlessly purchase popular services and amenities using their mobile phones with Canary Upsells. It's convenient for them and effortless for you.
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Drive thousands of dollars in new revenue per week
Simple to set up, with pre-built library of popular upsell items
Keep 100% of your upsell revenue, Canary takes no commissions

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Automate tasks and save time

Streamline operations across the guest journey. With Canary AI, hotels can respond to guests with automated, contextual replies to common questions, freeing up your team to personalize guest service.
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Reduce administrative work for front desk staff
Automatically respond to most guest requests
Turnover rooms faster; instantly know when mobile checkout is complete

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Case Studies

How Staypineapple Hotels Increased Upsells & Staff Efficiency

See how Staypineapple Hotels achieved a 200% boost in upsell packages sold, 20% staff efficiency improvement, and a streamlined, personalized check-in process.

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It’s super easy for the guests to use as well as our team members. They’re always kind of a little bit excited to come in and say ‘I already did the online check in.' It’s like we’ve welcomed them before they even arrive at the property."

Lacey King // General Manager // The Maxwell Hotel

Case Studies

RHG’s Journey to Happier Staff & Improved Guest Service

Learn how RHG improved guest service, boosted staff morale and streamlined tipping for hotel guests.

The biggest benefit we’ve seen from deploying Canary digital tipping is the result in our service scores. They’ve gone up a whopping 7% in the first month we instituted Canary.”

– Ben Seidel // Founder, President and CEO

Case Studies

Going Mobile: Creating A Frictionless Check-In Experience at Peaks Hotel

Discover how Peaks enhanced their guest experience and streamlined front desk operations.

Instead of the front desk being focused on transactional items, they can shift the conversation to talk about the national park, the beautiful area we live in, and all the great experiences they can enjoy while staying with us. Canary has been a strong part of our success.”

– Libor Kocian // CRME, Director of Commercial Strategy & Rooms

Hotel Software That Makes It Easier To Manage Your Hotel

Canary’s simple, easy-to-use Guest Management System streamlines and enhances the guest experience, all the way from booking through checkout so that you can focus less on administration and more on hospitality.

Mobile Check-In & Checkout

Streamline guest arrivals and departures Canary’s Mobile Check-In and Checkout.

Send mobile-friendly links via text/email for room registration before arrival.
Customize the check-in process with upselling and fraud checks.
Guests can easily check out via their mobile device, bypassing the front desk.

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Dynamic Upsells

Not every hotel employee is a natural salesperson—let Canary Upsells automate upselling, so your team can focus on hospitality.

Deploy Dynamic Upsell tools at various points in the guest journey
Offer room upgrades, spa packages, dinner reservations, parking passes, early check-in/late checkout, and more

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AI-Powered Guest Messaging

Prioritize guest inquiries, respond twice as fast and enable AI to answer for you with Canary Guest Messaging.

Streamline guest inquiries with automated, broadcast, and direct messages through a comprehensive dashboard.
Automate responses to the most common questions with Canary AI.
Works with SMS, WhatsApp, and other applications.
Facilitates easy guest communication via your property's existing landline number.

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AI-Powered Guest Messaging

Prioritize guest inquiries, respond twice as fast and enable AI to answer for you with Canary Guest Messaging.

Streamline guest inquiries with automated, broadcast, and direct messages through a comprehensive dashboard.
Automate responses to the most common questions with Canary AI
Works with SMS, WhatsApp, and other applications
Facilitates easy guest communication via your property's existing landline number.

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Digital Tipping

Your team works hard to keep your hotel humming. Keep them motivated and future-proof your workforce against high industry turnover with Canary Digital Tipping!

Increase the percentage of guests leaving tips by up to 80%
Elevate guest satisfaction and improve service scores by 10%
Boost staff morale and increase retention

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Digital Authorizations & Payments

Say goodbye to chargebacks and fraud, and so long to binders full of paper. Canary Digital Authorizations is PCI level-1 compliant and replaces insecure paper and PDF credit card authorizations forms with a secure and easy-to-use alternative.