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CSAT (Customer Satisfaction)

What is the CSAT in the hotel industry?

CSAT in the hotel industry stands for Customer Satisfaction. This is a measure of how satisfied a customer is with the products and services they receive from the hotel. It typically includes surveys, online ratings, and analysis of customer feedback.

What is considered a good hotel guest satisfaction score? 

A good hotel guest satisfaction score can vary depending on the standards of the hotel and the expectations of their guests. Generally, a score of 4 or higher on a scale of 1-5 is considered good for a hotel guest satisfaction score. 

How do you improve a hotel’s CSAT score?

There are a variety of CSAT hotel softwares available today that enable hoteliers to capture customer sentiment quickly and easily, analyze guest feedback and drive more 5-star reviews on websites like TripAdvisor and Google.

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