Canary Technologies Partners With Viceroy Hotels & Resorts To Help Their Properties Reduce Chargebacks & Fraud With Digital Authorizations

August 29, 2022
Canary Technologies Partners With Viceroy Hotels & Resorts To Help Their Properties Reduce Chargebacks & Fraud With Digital Authorizations

San Francisco, Calif. - Aug. 29, 2022 – Canary Technologies, which is modernizing the hotel tech stack with the first mobile web end-to-end Guest Management System and its award-winning Digital Authorizations solution, announced today that Viceroy Hotels & Resorts has implemented Canary’s digital credit card authorizations at select properties. 

Canary’s Digital Authorizations product is a secure PCI Level-1 compliant authorization solution that replaces arcane, non-compliant paper/PDF third-party authorization forms and prevents chargebacks and fraud. Guests simply click on a text or email link sent by the hotel to fill out their credit card information in a secure form. PCI non-compliant paper credit authorization forms are eliminated, streamlining check-in and improving security.

Viceroy Hotels & Resorts is a global modern luxury brand, inspiring travelers with one-of-a-kind, authentic experiences that bring together provocative design and intuitive service. Viceroy’s portfolio of hotels and resorts can be found in a diverse array of destinations, including Los Cabos, Santa Monica, Chicago, Riviera Maya, Snowmass, San Francisco, Washington D.C., St. Lucia and Serbia. Viceroy was named one of the Top 10 Hotel Brands on Travel + Leisure World's Best Awards 2022.

Viceroy was an early adopter of digital credit card authorizations, having previously implemented a legacy solution. However Viceroy staff found it cumbersome and difficult to use, and sought a more modern and streamlined user experience. 

“Canary provided a solution that was designed to be mobile-first, which vastly improved the experience for both guests and staff,” said Eric Chao, Senior Corporate IT Director at Viceroy Hotels & Resorts. “With Canary, we are now achieving the chargebacks and fraud reductions that we expected, and the process is greatly improved for our guests. We’re very happy with the impact Canary has made so far, and looking forward to implementing it across more Viceroy properties.”

“Viceroy is adept at leveraging technology to improve operations wherever it can,” said Harman Singh Narula, Co-founder and CEO at Canary Technologies. “We’re excited to work with them to improve payment security and the guest experience.”

Aside from a Digital Authorizations solution, Canary also offers several other guest management software tools, including Digital Contracts, Contactless Check-In & Checkout, Dynamic Upsells, Guest Messaging, and more. 

  

For more information, visit canarytechnologies.com.

About Canary Technologies

Canary Technologies is modernizing the hotel tech stack with the first mobile web end-to-end Guest Management System and its award-winning Digital Authorizations solutions. Digitizing everything from post-booking through checkout, Canary is trusted by thousands of hotels in more than 65 countries, including Four Seasons, Choice Hotels, Standard Hotels and Ace Hotel Group. Canary’s solutions help hotels eliminate paper processes, boost revenue with upsells, raise staff efficiency, ensure PCI compliance, improve the guest experience, and reduce chargebacks and payment fraud. Learn more at canarytechnologies.com.

# # #

 

Media Contact

Stephen Alemar

Content Marketing Lead

salemar@canarytechnologies.com

206.922.9724

See how Canary can help your properties today

Canary Technologies Raises $50M to Accelerate AI Guest Technology in Hospitality

Canary Technologies Raises $50M to Accelerate AI Guest Technology in Hospitality

Canary announced today that it has closed a $50 million Series C funding round. The round was led by global software investor Insight Partners, who also led the company's Series B, with participation

Read More
Canary Technologies Partners with Global Fintech Adyen to Transform Hotel Payment Processing

Canary Technologies Partners with Global Fintech Adyen to Transform Hotel Payment Processing

Canary Technologies now integrates with Adyen, a global leader in payment solutions, redefining the way digital transactions are conducted in the hospitality industry.

Read More
Canary Technologies Launches Platform to Boost Hotel Sustainability & Streamline Check-In

Canary Technologies Launches Platform to Boost Hotel Sustainability & Streamline Check-In

Tablet Registration streamlines hotel check-in processes, reduces paper waste and elevates the guest experience to new heights.

Read More
IHG Hotels & Resorts Selects Canary Technologies as an Approved Vendor for Digital Tipping

IHG Hotels & Resorts Selects Canary Technologies as an Approved Vendor for Digital Tipping

Canary announced that it's been selected by IHG Hotels & Resorts as an approved vendor to provide its Digital Tipping solution.

Read More
Canary Technologies named #1 Guest Experience Platform & Winner of 8 Awards at 2024 HotelTechAwards

Canary Technologies named #1 Guest Experience Platform & Winner of 8 Awards at 2024 HotelTechAwards

Canary won a sweeping eight 2024 HotelTechAwards, including winning the best all-in-one Guest Experience Platform.

Read More