Proper Hospitality Selects Canary Technologies to Modernize the Guest Journey

Canary’s Guest Management Platform elevates Proper’s luxury guest experience with modern, seamless hotel technology.

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SAN FRANCISCO (September 18, 2025) — Canary Technologies, the award-winning global leader in hotel guest management technology, today announced that Proper Hospitality has selected Canary’s Guest Management Platform to power its end-to-end digital guest journey.

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Proper Hospitality is known for its collection of luxury and lifestyle hotels across the United States. From the world-class Proper and By Proper Hotels & Residences to the design-driven lifestyle properties of The Collective, each destination reflects its unique setting while delivering a distinctive guest experience. Partnering with Canary allows Proper to extend this commitment, elevating every step of the guest journey with seamless, modern technology.

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“Proper Hospitality is setting a new standard for guest-centric service,” said DJ Singh, VP of Global Sales at Canary Technologies. “By leveraging Canary’s platform, they can streamline operations at scale and give staff more time to deliver the thoughtful, high-touch service guests expect.”

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With Canary’s guest management solutions, Proper will streamline arrivals and departures, enable real-time guest messaging in more than 100 languages via AI and deliver personalized upgrade and amenity offers. The platform reduces front desk bottlenecks, speeds up responses, unlocks new revenue and elevates the overall stay.

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“At Proper Hospitality, our focus is on creating distinctive stays that feel both memorable and personal,” said Brian DeLowe, Co-Founder and President of Proper Hospitality. “Canary’s platform gives our teams the tools to deliver seamless, modern service, enhancing personalization while keeping the guest connection at the center of the experience.”

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About Canary Technologies

Canary Technologies is modernizing the hotel tech stack with its award-winning AI-powered Guest Management Platform. Digitizing guest touchpoints from booking to checkout, Canary’s cutting-edge solutions simplify hotel operations, increase revenue, and elevate the guest experience. Enabling these innovations is Canary AI, the most advanced artificial intelligence model built specifically for hotels.

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Trusted by over 20,000 hotels in 100+ countries, Canary powers hospitality at the world’s most renowned brands, including Marriott International, Four Seasons, Choice Hotels, Wyndham Hotels & Resorts, BWH Hotels, and Intercontinental Hotel Group. Recognized as the #1 Guest Experience Platform by HotelTechReport for multiple years, Canary has earned accolades such as Fast Company’s Most Innovative Companies in 2023, the 2024 Deloitte Fast 500, and Business Insider’s 2025 list of Companies Most Likely to Become a Tech Unicorn.

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For more information, visit https://canarytechnologies.com.

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About Proper Hospitality

Proper Hospitality designs and operates hotels across three portfolios. Proper Hotels are the flagship luxury properties, designed by Kelly Wearstler and rooted in modern luxury, design, and culture. By Proper brings the same ethos through new creative voices, beginning with Shelborne By Proper in Miami Beach, while The Collective includes design-driven lifestyle hotels such as Hotel June, Avalon Hotels, Ingleside Estate, The Culver Hotel, and Montauk Yacht Club. Learn more at www.properhotel.com.