What is Contactless Checkout?

Contactless hotel checkout is a technology that allows hotel guests to check out quickly and easily without having to interact with the hotel staff on their way out the door. The process typically requires a guest to use their smartphone to remotely check out from their hotel. Many guests prefer this option of departing a hotel as it is more convenient than having to swing by the front desk, and hotels prefer it because it provides one final touchpoint with guests before they leave.

Why is a Contactless Checkout important to hotels?

Contactless Checkout is important to hoteliers for a few reasons. Firstly, it provides hoteliers with a real-time picture of which guests have left which rooms. This enables hotel housekeeping departments to better prioritize their efforts and turn rooms efficiently. Secondly, it allows hoteliers to present guests with a satisfaction survey to see how they enjoyed their stay. Canary’s Contactless Checkout solution prompts any guests that leave a 5-star review to share their great experience on review sites like Tripadvisor and Google. Contactless Checkout can actually increase hotel Tripadvisor rating by as much as 350%.

How does a contactless hotel checkout solution work?

Shortly prior to checkout time, Canary’s Contactless Checkout solutions automatically sends a link via email and text message to guests that enables them to complete the departure process. Guests simply select the time they plan to vacate their hotel room and are prompted to leave a guest satisfaction score.

Simple Mobile Hotel Contactless Check Out

Learn how Contactless Checkout increases reviews and bookings.

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Canary streamlines the contactless checkout process

Here’s how it works:

Send Links Automatically

Guests are automatically sent checkout links via email and text message the night before, and the morning of, departure.

Guest Selects Checkout Time

Hotel guests simply select the time they would like to checkout and can even request a late checkout for a fee.

Boost Ratings and Reviews

Canary automatically guides your guests to leave a review on TripAdvisor or Google through a brief, customizable survey.

Speed Up Room Turnovers

Hotel staff is notified immediately when a checkout is processed, which enables housekeeping to better plan and prioritize the cleaning of the rooms.

What Our Customers Have To Say

Checkout has helped housekeeping tremendously. We now know if a guest is leaving at 8 or 9 am - so housekeeping can go to those rooms first instead of knocking on doors. It helps us turn the house better.”

Dan Smart

Director sales & Marketing
Dream Inn Santa Cruz

We love it overall, but it's really helped with our Google Reviews! Before using Canary, we were at a 3.5 rating. Since using the Canary platform, our score has increased to a 4.6!”

Sam Chesick

General manager
Ali’i resorts

Canary seems to get better and better, week after week. We can’t wait to see what they come out with next and look forward to implementing it as we grow and evolve.”

Kim Miller

Guest Services Manager
basecamp properties

Get Started with Contactless Hotel Checkout

Canary Checkout gives you a mobile-friendly way to let your guests checkout and our turnkey solution only takes 10 minutes to set up. Canary's deep connections and integrations with your PMS and payment systems also allow for a completely synchronized and seamless experience for your staff.