What Is Constrained Demand?When your hotel is full, you can't simply add more rooms—though that would be a nice solution! When booking requests exceed your available space, it’s known as constrained demand.…
What is a Hotel Folio?What Is a Hotel Folio? A hotel folio is a comprehensive document that itemizes all charges incurred by a guest throughout their stay. This can include: Room rates: The nightly cost of the guest's room, including applicable taxes and fees.…
What is Average Bed Rate?This is a perk for the guests and the hotel — a free upgrade is always welcomed, and you still have the two-bed room available to accommodate a larger party (and thus increase your ABR!). How to Calculate Average Bed Rate (ABR).…
What is Hotel Room Inventory?Managing your hotel’s room inventory is one of the most important parts of running a successful property. Every time a guest books a room, whether online, through an online travel agency (.…
What Exactly is Contactless Check-in?What Exactly is Contactless Check-in? What Exactly is Contactless Check-in? Bryan Michalis. Updated. April 25, 2025. /. Published. June 24, 2020. Example H2.…
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What is a Hotel’s Competitive Set (Compset)?When you’re juggling your day-to-day operations, keeping things running smoothly is all you have time for. Managing staff, maintaining the. guest experience. and maximizing revenue is a lot for hoteliers to juggle!…
Hotel Glossary - What is CSAT (Customer Satisfaction)June 26, 2024. What is the CSAT in the hotel industry? CSAT in the hotel industry stands for Customer Satisfaction. This is a measure of how satisfied a customer is with the products and services they receive from the hotel.…
