How Classic Hotels & Resorts Gets to 100% Security Compliance with Canary
Esteban Velez, Classic Hotels & Resorts' Vice President of Information Technology & Cyber Security, and J.J. McClelland, Classic’s Area Controller, had a problem: their manual approach to credit card authorization was a major security hole.
They were completely reliant on paper forms that had to be faxed back and forth with customers. These forms—which contained customers’ sensitive credit card information—were archived in paper binders scattered around the office.
The result: a security breach waiting to happen. And with stories like the Marriott hack in the news every day, Esteban and J.J. knew they needed a better solution.
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Solution
Canary in 3 words
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Canary in 3 words
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Canary in 3 words
Learn how Contactless Check-In drives efficiencies, improves guest satisfaction, and increases revenue
Canary in 3 words
Learn how Contactless Check-In drives efficiencies, reduces fraud, improves guest satisfaction, and increases revenue
Canary in 3 words
Esteban Velez
The Classic Hotels & Resorts team initially looked into other digital auth solutions. While they did offer the digital authorizations they needed, Esteban and J.J. found that it was overkill, and required them to pay for features they wouldn’t use.
Canary, on the other hand, offered the perfect mix of functionality, price, and ease of use. As Esteban put it, “it was just right—like Goldilocks and the Three Bears.”
“Canary brings peace of mind to guests and eliminates uncertainty.”
Esteban Velez
VP of Information Technology & Cyber Security
The Classic Hotels & Resorts team initially looked into other digital auth solutions. While they did offer the digital authorizations they needed, Esteban and J.J. found that it was overkill, and required them to pay for features they wouldn’t use.
Canary, on the other hand, offered the perfect mix of functionality, price, and ease of use. As Esteban put it, “it was just right—like Goldilocks and the Three Bears.”
“Canary brings peace of mind to guests and eliminates uncertainty.”
Esteban Velez
VP of Information Technology & Cyber Security
J.J. McClelland
Canary's Digital Authorization product brought confidence and peace of mind to Esteban and his team by eliminating uncertainty and ensuring they were 100% PCI compliant. It was so effective at closing their security holes that they mandated it be adopted uniformly across their portfolio. But they didn’t have to push that mandate hard: Canary was so easy to use, their portfolio managers were excited to adopt it.
“Getting buy-in from our hotels is really important, but typically it’s hard. With Canary, the process was straightforward.”
J.J. McClelland
Area Controller
With Canary implemented across their portfolio, Classic Hotels & Resorts can rest easy knowing they’re 100% protected from security holes. As Esteban puts it, “Canary is the diamond in the rough.”
J.J. McClelland
Canary's Digital Authorization product brought confidence and peace of mind to Esteban and his team by eliminating uncertainty and ensuring they were 100% PCI compliant. It was so effective at closing their security holes that they mandated it be adopted uniformly across their portfolio. But they didn’t have to push that mandate hard: Canary was so easy to use, their portfolio managers were excited to adopt it.
“Getting buy-in from our hotels is really important, but typically it’s hard. With Canary, the process was straightforward.”
J.J. McClelland
Area Controller
With Canary implemented across their portfolio, Classic Hotels & Resorts can rest easy knowing they’re 100% protected from security holes. As Esteban puts it, “Canary is the diamond in the rough.”
