How this Cambria Reduced Chargebacks by Eliminating Paper Forms

Lacey Lamm, Fillmore Hospitality GM, was looking for a way to make her team more efficient.

Lacey heard from Choice Hotels that their property should not be using the paper credit card forms. It's now great that they have an approved vendor to solve this problem. Canary gave Lacey and her owners the comfort of using something that is a Choice Hotels brand standard.

"We used fax and emails for CC authorizations. Guests would have to find a fax machine and send it back to us. The front desk  would then have to be responsible to check the fax machine and watch for the authorizations coming back and put it into the system. We had authorization forms getting lost and it created a nightmare.

What she didn't realize about Canary was, "How much in chargebacks we would save!"

Cambria Hotels

Solution

Digital Authorizations

Canary in 3 words

Easy, Reliable, Secure

Keys

177

Properties

1

Lacey Lamm

General Manager
20+ years in hospitality

Lacy found Canary to be simple to set up and use, with great training tools. It was quick and easy to learn for her and her team.

100%

Guest and Employee Satisfaction

Usually when a hotel upgrades an existing progress, there are some headaches. However, with Canary, Lacey said, "We saw immediate benefits and it was so easy to get up and running. We got a fully compliant and really easy process implemented for staff members."

“Canary helps us compete in this high-tech environment by getting of the antiquated paper auth forms."
Lacey Lamm
General Manager

Lacy found Canary to be simple to set up and use, with great training tools. It was quick and easy to learn for her and her team.

100%

Guest and Employee Satisfaction

Usually when a hotel upgrades an existing progress, there are some headaches. However, with Canary, Lacey said, "We saw immediate benefits and it was so easy to get up and running. We got a fully compliant and really easy process implemented for staff members."

“Canary helps us compete in this high-tech environment by getting of the antiquated paper auth forms."
Lacey Lamm
General Manager

See how Canary can help make your properties secure today