Hyatt Regency North Dallas Reduced Chargebacks by 60% and Fraud by 82% in One Year With Canary

Ziur Quintanilla, Hyatt Regency North Dallas’ Controller, and Backie Maniphone in Accounts Receivable were growing frustrated with chargebacks and fraud.

Their paper form-based process was full of holes that led to frequent chargebacks and no way to fight them. With no address, credit check, or name check, there was no way to securely verify customers’ information. In 2017, before implementing Canary, Hyatt Regency North Dallas lost tens of thousands of dollars to chargebacks and fraud.

Hyatt Regency North Dallas

Solution

Full service

Canary in 3 words

Convenient, User-friendly, Secure

Keys

342

Properties

1

Backie Maniphone

Accounts Receivable
Two years in hospitality

Canary offers robust fraud detection. As a result, after implementing Canary, Hyatt Regency Dallas saw a 60% decrease in chargebacks and an 82% decrease in fraud.

60%

Decrease in Chargebacks

82%

Decrease in Fraud

Canary offers robust fraud detection. As a result, after implementing Canary, Hyatt Regency Dallas saw a 60% decrease in chargebacks and an 82% decrease in fraud.

60%

Decrease in Chargebacks

82%

Decrease in Fraud

Ziur Quintanilla

Controller
11 years in hospitality
“With Canary, our authorizations are web-based and easily accessible. It helped us solve our problems and reduce chargebacks. We love Canary.”
Ziur Quintanilla
Controller

Ziur Quintanilla

Controller
11 years in hospitality
“With Canary, our authorizations are web-based and easily accessible. It helped us solve our problems and reduce chargebacks. We love Canary.”
Ziur Quintanilla
Controller

See how Canary can help you reduce chargebacks today