Located next to one of Paris’s busiest train stations, this 128-room hotel maintains 90% occupancy year-round. With a focus on operational efficiency and guest satisfaction, the team prioritizes technology investments to keep pace with modern travelers’ expectations.
To help manage their bustling business, they sought a tech upgrade that would reclaim staff time, streamline guest communication and tap into their full revenue potential. A year after implementing Canary’s Guest Management System, the results speak for themselves. We connected with General Manager Guillaume Derien to learn more.
Before Canary, early check-in requests were handled manually — and typically given away for free. Room upgrades were offered on arrival, but inconsistently. They were leaving money on the table.
Once the team activated Canary’s Dynamic Upsells, everything changed. “We make around €2,000 euros a month from upsells,” said Guillaume. “The solution absolutely pays for itself.”
Processing prepaid reservations used to mean long phone calls and manual credit card entries. This was a slow, error-prone process that raised operational risk and compliance concerns.
With Canary’s Payment Links, the team eliminated that step entirely. Guests now receive secure, branded links to pay via card, Apple/Google Wallet or bank transfer and payment data flows directly to the PMS. No time-consuming calls. No data security concerns.
“My staff are happy. They’ve won back so much time,” Guillaume told us “We don’t risk errors from manual entry anymore, and our guests know their data is safe and secure.”
In a high-traffic Paris hotel, smooth communication is critical. With Canary’s AI Guest Messaging, guests easily get the information they need and can ask questions at any time. WhatsApp is a standout, guest-favorite feature.
“Guests are often surprised we communicate over WhatsApp,” Guillaume said. “Many hotels don’t do that, but it’s so much easier for guests. They also love that we don’t have to send them a ton of emails or make them do paperwork at the front desk.”
Canary’s solutions have helped shave time off nearly every daily task, but AI Guest Messaging has transformed their workflow the most. Routine questions are answered automatically, call volume is reduced and service tickets are created automatically, all from the Canary platform.
“Across all products, the time savings are clear,” said Guillaume. “We’ve gotten so much time back for our team, and they’re much happier as a result.”
Guillaume considers himself an ambassador for the platform. Initially drawn to Canary’s PMS integration, he’s won over again and again by the results and the exceptional service.
He always tells other hoteliers, “If your PMS is connected to Canary, Canary will win you time and money every time. Plus, the team there is great — they’re always improving the solutions and implementing our feedback.”
