Mangia’s, an Italian hotel group with 16 exclusive properties across Sicily and Sardinia, offers Italian and international guests a refined, high-quality Made in Italy experience.
But during peak arrival times, crowded lobbies didn’t always reflect this vision.
Behind the scenes, long check-in lines and paper-based processes tested guest patience.
To change this, Mangia’s IT team began exploring multiple technology solutions to streamline the front desk and came across Canary.
Mangia’s initially looked for a Mobile Check-In and a digital concierge tool, exploring several options. Canary stood out with its single platform offering multiple guest engagement tools.
Eventually, Mangia’s adopted Canary’s Guest Management System, including Mobile Check-In, Tablet Registration, AI Guest Messaging, Dynamic Upsells and Smart Checkout.
“We chose Canary for two reasons: You’re a trusted TUI partner, and your strong online reputation speaks for itself,” said IT Senior Director Daniele Davì. “There are many hoteliers who speak well of Canary.”
Arrivals at Mangia’s hotels and resorts used to be paper-heavy and time-consuming, creating friction at the front desk.
Since adopting Canary’s Mobile Check-In and Tablet Registration, the five-star stay starts from the moment guests enter. The properties have reduced check-in time by 10 minutes per guest, and staff now spend that time on providing a warmer welcome.
An added bonus: these solutions collect guest emails and phone numbers, which Mangia’s wasn't capturing before.
“Guests were waiting too long, and it was time for something smoother,” said Daniele. Project Delivery Manager Emanuela Marasà added that staff have appreciated the streamlined workflow. “The annoying part is gone — it’s faster and easier for the front office, and guests appreciate that efficiency.”
Before Canary, upsells like early check-in and late checkout were offered ad hoc by the front desk — and often missed.
With Canary’s Dynamic Upsells, Mangia’s automated on-brand offers that guests can accept in a single tap. Shortly after launch, each hotel began actively promoting existing services that guests had previously overlooked. This increased visibility not only generated additional revenue that wouldn’t have emerged otherwise, but also enhanced the overall guest experience—making their stay more enjoyable and personalized.
“These are true net-new revenues,” Daniele said. “Previously, front office teams didn’t have the time to consistently make these offers. Now the system proposes early check-in, late checkout, upgrades and experiences at the right time — and guests buy.”
The world has digitalized as travelers rely on texting channels, such as WhatsApp and SMS. Mangia’s was looking for a way to better communicate with guests digitally.
With Canary’s AI Guest Messaging, Mangia’s can send automated guest journey messages welcoming guests to their properties. Guests can instantly reach the team through these familiar channels.
And Canary AI can instantly reply to guest inquiries, like restaurant information or checkout time — in 100+ languages.
“It’s like adding a highly trained digital concierge to the team,” said Davì. “Most common questions are handled by AI, always with the right tone. It creates conversations, and conversations often lead to upsells, enabling us to tailor each guest’s stay to their individual preferences.”
With Canary’s Mobile Checkout, guests can review their folios in advance, confirm charges or flag discrepancies before departure. Guests can also provide private feedback, giving staff the opportunity to address any concerns in a timely manner..
“Guests now have a tool to communicate privately,” said Daniele. Emanuela noted that the system helps minimize double work for guests and staff alike. “When the process works smoothly, everyone saves time,” she said. “It’s efficient for the team and far less frustrating for travelers.”
With Canary, Mangia’s streamlines operations and elevates service across its hotels and resorts. Teams spend less time on paperwork and more time welcoming guests, while communication is faster, friendlier and more consistent. Guests arrive relaxed, receive timely answers during their stay and leave with a lasting positive impression.
“Canary has helped us rethink the guest journey,” Daniele said. “Check-in is faster, guests feel more supported and even our communication style has improved. We now have more time to engage, understand preferences and make guests feel truly cared for.”
