How a Boutique Hotelier Operates an Entire Hotel from His Phone

Sean Rowland, Co-founder of NOMADS Hotel, implemented Canary’s Contactless solutions to streamline operations and improve the guest experience.

The NOMADS Hotel is a lifestyle hotel, located in the heart of Southern California’s surfing culture: Orange County, California.

Sean Rowland operates a boutique hotel on the Southern California coast. As a small hotel with less than 10 rooms, Sean handles all of the hotel’s functions besides housekeeping. “With 7 rooms, we can’t afford a full payroll or having someone sit behind a desk for 12 hours a day.” 

But running a hotel with no staff is a lot of work - and Sean thought there had to be ways to save time and improve the guest experience.


“I literally had been looking for years. I found other solutions, but none of the other solutions were as simple for guests to use - or were able to securely collect credit card and ID information. For us, those were the missing pieces that Canary offered and allowed us to go full self-service.”

Solution

Check-In, Checkout, Messages, and Upsells

Canary in 3 words

Keys

7

Properties

quote

“The economics of operating a small hotel doesn’t allow us to hire full-time staff. But with Canary, we’re able to replace front-desk work, remain close to guests, & even increase revenue."

Canary in 3 words

Average Guest Rating of Canary

Canary in 3 words

Learn how Contactless Check-In drives efficiencies, improves guest satisfaction, and increases revenue

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Canary in 3 words

Learn how Contactless Check-In drives efficiencies, reduces fraud, improves guest satisfaction, and increases revenue

Schedule a Demo

Canary in 3 words

Sean Rowland

Co-Founder

Utilizing Canary’s Contactless solutions, Sean was able to convert the entire guest experience to self-service. Sean no longer has to be at the desk to collect credit cards, IDs, and reg cards. Instead, Sean is automatically notified when guests complete the check-in and can also easily communicate with guests via text, email, or phone. He can do all of this from the comforts of his own couch...or the beach!

But that doesn’t mean customer service has waned or guests have had a worse experience. In fact, quite the opposite.

4.9/5 stars

Guest experience rating

The solutions are extremely simple to use, there are no check-in/checkout lines, and guests can easily communicate with Sean through text or phone.

The NOMADS also implemented Canary’s Upsells solution.

"Upselling was a huge bonus. We did almost $1,000 in Upsells last month. We only have 7 rooms so that is enormous for us”

Guests have been spending more at the hotel than ever before.

“Early Check-In and Late Checkout wasn’t something we charged for before Canary. It turns out guests are happy to pay the $25. Guests want options and the ability to easily communicate with the hotel. Canary enables both - and allows us to make more money!”
Sean Rowland
Co-Founder

So in the end, guests are happier, the hotel is making more money, and Sean is able to spend more time doing what he loves: surfing.

Utilizing Canary’s Contactless solutions, Sean was able to convert the entire guest experience to self-service. Sean no longer has to be at the desk to collect credit cards, IDs, and reg cards. Instead, Sean is automatically notified when guests complete the check-in and can also easily communicate with guests via text, email, or phone. He can do all of this from the comforts of his own couch...or the beach!

But that doesn’t mean customer service has waned or guests have had a worse experience. In fact, quite the opposite.

4.9/5 stars

Guest experience rating

The solutions are extremely simple to use, there are no check-in/checkout lines, and guests can easily communicate with Sean through text or phone.

The NOMADS also implemented Canary’s Upsells solution.

"Upselling was a huge bonus. We did almost $1,000 in Upsells last month. We only have 7 rooms so that is enormous for us”

Guests have been spending more at the hotel than ever before.

“Early Check-In and Late Checkout wasn’t something we charged for before Canary. It turns out guests are happy to pay the $25. Guests want options and the ability to easily communicate with the hotel. Canary enables both - and allows us to make more money!”
Sean Rowland
Co-Founder

So in the end, guests are happier, the hotel is making more money, and Sean is able to spend more time doing what he loves: surfing.

Learn how Canary’s Contactless Solutions save time, improves guest satisfaction, and increases revenue