Updates on Canary’s Award-Winning Customer Support

December 6, 2021

It’s been a busy few months for the Canary Customer Support team. In addition to providing outstanding 24/7 support to our hotel partners and customers around the world, the team has spent countless hours creating and launching new resources and initiatives. 

These various efforts have been noticed and lauded by both industry insiders and our own hotel partners alike. We see support as a crucial aspect of the service Canary provides. We understand that in the hospitality industry, service is everything. It’s our mission to provide the same level of excellent service that our customers provide to their guests.

As the year wraps up, we thought now would be a great time to give everyone a quick overview of what Canary’s Support Team has been up to.

Canary Awarded Hotel Tech Report's Level III Global Customer Support Certification

Hotel Tech Report’s GCSC certification program analyzes hotel technology vendors against critical dimensions of customer support infrastructure. To be certified, companies must open their internal systems to Hotel Tech Report for a full and rigorous assessment. 

Companies certified at Level III have to show they provide customers with a wide array of support services, including: 

  • Active customer satisfaction monitoring
  • Robust and easily accessible product documentation 
  • Quarterly success checks that review progress and share best practices
  • Performance reports that show customers the value of the product or service
  • And more!

We are extremely proud to announce that Canary is now a Level III Global Customer Support provider

Earlier this month, our Co-Founder, Harman Narula, provided the following quote to HTR for a press release regarding Canary’s achievement.

“The Canary support team is largely made up of hospitality veterans and experts who understand that exceptional service is at the heart of any positive customer experience. Every day, we strive to deliver the same level of dedication and high quality service that our hotel partners provide to their own clients. We don't just want to support hoteliers, we want to drive their success. And our clients can see the difference in their results.”

What Our Hotel Partners Say About Canary Support 

Truth be told, the wonderful comments we receive directly from Canary’s customers are far more important to us than support certifications and industry accolades. After all, providing a support service that our customers truly value is the most important thing.

Here are just a couple comments we’ve received from verified hoteliers on Canary’s G2 profile:

“The best and the most simple support system I have dealt with!”

“I enjoyed how easy it was to connect with all the support staff to make our transition to Canary. They also offer a tutorial for you and your team to hop onto and understand the program - which is very user friendly. Again, it continues to be seamless while connecting with Canary's team for any questions or concerns.”

What Canary Support Is Working on Next

As expressed by our co-founder, Canary is highly dedicated to providing a top level of support to our hotel partners. We see it as something that sets us apart in the industry and an area that needs continued, deep investment. 

We plan to continue building towards an evermore comprehensive support experience. We want to not only provide you with answers to technical questions. We want to ensure our partners, all over the world, have the resources they need to make the most of Canary’s solutions at their properties. 

As always, we’d like to thank every Canary customer out there for their amazing support and feedback. We couldn’t do this without you.

Interested in learning more?

How To Improve Guest Satisfaction In Hotels

Guest satisfaction in hotels is an important metric hoteliers can use to help maximize revenue and create repeat guests. Properties with high guest satisfaction scores can easily attract loyal customers, generate positive online reviews and plentiful word-of-mouth advertising that help drive revenue to the property.

Read More

How To Improve the Hotel Guest Experience

In the hospitality industry, a hotel guest’s experience is the single most important factor in determining whether or not they will become a repeat customer. 

Read More

The Technology Solutions Luxury Hotels Should Embrace To Augment the Guest Experience

Luxury hotels have lagged behind the technology curve for too long. However, it doesn’t have to be this way. The past few years have seen a constant stream of technology innovations that have made it easier than ever for hotels to operate in the digital age.

Read More

How To Create a Hotel Guest Policy That Works for You & Your Guests

While the hotel guest policy is a dry subject, it’s important, nonetheless. ‍The good thing is that doing it properly once means you don’t have to worry about it until you significantly change something about your services. 

Read More

10 Popular Upselling Examples for Hotels

The types of amenities and services a hotel operator chooses to upsell can depend on a variety of factors, but there are some near universal upsell options for hoteliers looking to boost ancillary revenue.

Read More
By clicking “Accept All Cookies”, you agree to the storing of cookies on your device to enhance site navigation, analyze site usage, and assist in our marketing efforts. View our Privacy Policy for more information.

Privacy Preference Center

By using this website, you agree to the storing of cookies on your device to enhance site navigation, analyze site usage, and assist in our marketing efforts. View our Privacy Policy for more information.

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.