Updates on Canary’s Award-Winning Customer Support

December 6, 2021

It’s been a busy few months for the Canary Customer Support team. In addition to providing outstanding 24/7 support to our hotel partners and customers around the world, the team has spent countless hours creating and launching new resources and initiatives. 

These various efforts have been noticed and lauded by both industry insiders and our own hotel partners alike. We see support as a crucial aspect of the service Canary provides. We understand that in the hospitality industry, service is everything. It’s our mission to provide the same level of excellent service that our customers provide to their guests.

As the year wraps up, we thought now would be a great time to give everyone a quick overview of what Canary’s Support Team has been up to.

Canary Awarded Hotel Tech Report's Level III Global Customer Support Certification

Hotel Tech Report’s GCSC certification program analyzes hotel technology vendors against critical dimensions of customer support infrastructure. To be certified, companies must open their internal systems to Hotel Tech Report for a full and rigorous assessment. 

Companies certified at Level III have to show they provide customers with a wide array of support services, including: 

  • Active customer satisfaction monitoring
  • Robust and easily accessible product documentation 
  • Quarterly success checks that review progress and share best practices
  • Performance reports that show customers the value of the product or service
  • And more!

We are extremely proud to announce that Canary is now a Level III Global Customer Support provider

Earlier this month, our Co-Founder, Harman Narula, provided the following quote to HTR for a press release regarding Canary’s achievement.

“The Canary support team is largely made up of hospitality veterans and experts who understand that exceptional service is at the heart of any positive customer experience. Every day, we strive to deliver the same level of dedication and high quality service that our hotel partners provide to their own clients. We don't just want to support hoteliers, we want to drive their success. And our clients can see the difference in their results.”

What Our Hotel Partners Say About Canary Support 

Truth be told, the wonderful comments we receive directly from Canary’s customers are far more important to us than support certifications and industry accolades. After all, providing a support service that our customers truly value is the most important thing.

Here are just a couple comments we’ve received from verified hoteliers on Canary’s G2 profile:

“The best and the most simple support system I have dealt with!”

“I enjoyed how easy it was to connect with all the support staff to make our transition to Canary. They also offer a tutorial for you and your team to hop onto and understand the program - which is very user friendly. Again, it continues to be seamless while connecting with Canary's team for any questions or concerns.”

What Canary Support Is Working on Next

As expressed by our co-founder, Canary is highly dedicated to providing a top level of support to our hotel partners. We see it as something that sets us apart in the industry and an area that needs continued, deep investment. 

We plan to continue building towards an evermore comprehensive support experience. We want to not only provide you with answers to technical questions. We want to ensure our partners, all over the world, have the resources they need to make the most of Canary’s solutions at their properties. 

As always, we’d like to thank every Canary customer out there for their amazing support and feedback. We couldn’t do this without you.

Interested in learning more?

Canary Wins Coveted Hotel Tech Report Award!

Canary Technologies is very excited to announce that our Digital Authorizations product took first place in this year’s Hotel Tech Report Awards in the Cyber Security & Fraud Prevention category.

Read More

10 Types of Hotel Guests

Whether you're a limited service hotel, luxury property, or anything in between, there are often differences between your ideal guests and the ones you may actually end up booking. ‍In this post, we offer a comprehensive list of the most common types of hotel guests and how to appeal to each one.

Read More

Types of Rooms in 5-Star Hotels

In this post, we discuss the different types of rooms in a 5-star hotels and how they can be presented to guests in an easily digestible manner.

Read More

How Limited Service Properties Can Generate Ancillary Revenue

Ancillary revenue is traditionally only associated with full service hotels. But why? Limited service hotels can also benefit enormously from upselling all kinds of products and services. In this post, you will find a number of creative upsells that limited service properties (or any hotel) can deploy to generate ancillary revenue.

Read More

How to Get Your Hotel Off of OTAs: A Case Study With Two Bunch Palms

The relationship between OTAs and hotels has always been complicated. Here is what you need to know to successfully get your property off of online travel agencies...

Read More

The 10 Key Aspects of a Hotel Lobby Layout That Guests Love

A vibrant and aesthetically pleasing hotel lobby layout sets the tone for a guest’s entire experience at a property and can help make a lasting positive impression.

Read More

14 Creative Hotel Guest Services You Can Offer

The right hotel guest services can provide an incredible experience that will make guests want to come back again and again. 

Read More

12 Smart Hotel Marketing Strategies in 2022

Now is the perfect time for hotel operators and marketers to get creative with their hotel marketing strategies.

Read More

Love Canary? Rate Us on Hotel Tech Report!

Every day, we strive to bring the same level of dedication and high-touch service to our hotel partners that they provide to their own guests. Luckily, we receive a constant stream of feedback from our hotel partners about why they love Canary’s products and what we can do to improve. 

Read More

8 Ways To Streamline Hotel Housekeeping Duties

In the wake of the COVID-19 pandemic, Hotels across the world have found new and innovative ways to streamline their operations, and this includes the all-important category of hotel housekeeping duties. 

Read More

11 Simple Ways to Successfully Increase Hotel Revenue

Here are 11 effective, tried-and-true strategies your hotel can implement to successfully increase revenue in 2021.

Read More

Canary Checkout: A Smart Contactless Checkout Process

Canary Checkout is a contactless, digital, and mobile-optimized check-out software that helps your hotel guests check-out in less than 60 seconds.

Read More

Enhance the Check-In Experience for Guests with Smart Language Translations

Canary now offers multi-language support that allows your guests to enjoy the online check-in experience in their native language.

Read More

Driving Your Bottom Line with Guest Data in 2021

As luxury hoteliers are consistently asked to do more with less, capturing and utilizing guest data is more important than ever before. Luxury hotel properties that are effectively using technology to gather guest data give themselves the ability to improve their operations, increase revenue, and enhance the guest experience.

Read More

Touchless Check-In For Hotels: How to Choose the Best Vendor

Thinking about implementing touchless check-in? Here’s how to choose the best vendor for your hotel’s unique needs. 

Read More

Virtual & Self Check In: Improve Efficiency & Guest Satisfaction

Virtual & self-check-in software can help hotels free up staff time, improve guest satisfaction, and drive more revenue.

Read More

Mobile Check-In For Hotels: 5 Powerful Benefits (2020 Edition)

See how hotels are using mobile check-in to improve guest satisfaction & protect everyone during COVID-19.

Read More

Contactless Check-In For Hotels: Everything You Need To Know

As hotels turn to contactless check in in light of new COVID-19 guidelines, here’s a guide to getting started.

Read More

What Exactly is Contactless Check-in?

"Remote check-in," "mobile check-in” and "contactless check-in" have become buzzwords. We unpack what they mean.

Read More

Hotels Turn to Tech To Compete in the New Normal

One operator's quest to give employees all the tools necessary to keep themselves and their guests safe.

Read More

A Step-by-Step Guide to Implementing Contactless Check-In

Enhanced operating procedures for checking in guests post COVID-19.

Read More

A New Arrival: The post-COVID check-in process

As hoteliers look to ramp operations in a post-coronavirus world, the No. 1 priority will be ensuring health and safety of returning guests.

Read More

Safe and Secure Transactions are Critical in a Contactless World

Coronavirus has given hotels the impetus to move other paper processes to more secure environments.

Read More

6 Benefits of Moving Operations from Paper to Digital

As COVID accelerates hospitality’s digital transformation, it’s clear many operations still rely on offline processes.

Read More

Canary Technologies Delivers Contactless Check-in When Hoteliers Need it Most

Silicon Valley innovator launches solution to help hoteliers safely and immediately welcome guests.

Read More