Bryan Michalis

Pricing strategies for hotels are about more than just room rates. You need to consider total revenue management, which includes all the revenue streams flowing into your hotel.

Hotel automation should be viewed as a tool to enhance, not replace the human touch. Learn how to integrate it into your property.

Whether you want to upsell your OTA guests, encourage them to book direct for their next stays or prompt them to leave positive reviews, a robust hotel platform can help. Here's how.

Pre-arrival communication lets you connect with guests before they arrive, set clear expectations and offer personalized service. But it’s not just about what you communicate; it’s how you communicate. Learn more here.

As we look ahead to the future of hospitality, one thing is crystal clear: technology will continue to shape the industry in profound ways. See the latest top trends here.

Any cost-saving strategy should depend on your specific hotel and thoughtfully considered. Here are some creative ideas that cut costs but don't affect the all important guest experience.

Automated hotel check-in is the future of hospitality. Enhance efficiency and customer satisfaction and unlock valuable data insights with smart check-in. Learn how here.

Hotel operating costs are challenging, but there are ways to exceed guest expectations while controlling expenses. Learn how here.

For hoteliers, staying up to date with what’s happening in hotel payments is crucial. Knowing what payment methods are available is key to modern guest experiences.

Let's dive into a list of reports that every hotel needs, what each report tracks and how to organize your metrics. Just remember: successful reporting is dynamic.

Boost your hotel's revenue with 20 proven hotel sales strategies, from upsells to mobile trends. Stay ahead in hospitality's dynamic landscape!

AI is only in its early stages and it’s hard to know what may come next. As the technology develops, new examples of AI in hospitality are emerging and it's time to consider them.

When testing and comparing the latest AI developments, it’s more important to prioritize what makes sense for your hotel. First step: define your most important criteria.

AI tools help hotel staff make informed decisions about everything from room rates to how to scale personalized service. Learn how AI tools built for the hospitality industry boost the guest experience.

Canary co-founder and CEO Harman Narula — class of ‘09 from Cornell's esteemed hotel school — goes deep on the state of hotel technology.

AI is a new technology, so we understand if you’re hesitant to jump on board. Research is key. And remember: use AI to supplement, not replace. Learn more here.

Looking at the trends in the hotel industry, the hospitality sector’s overall outlook this year is promising. Challenges persist, of course. Stay ahead and succeed by understanding these emerging trends for 2024.

It’s time to put your brand out there. Use these latest marketing trends in hospitality to get in front of your target audience. Make your hospitality business shine in 2024.

To defend against hotel data breaches, the most important element is awareness. Make data protection a priority using training and education. Then, start enhancing security across all departments.

How well do you know your competitors? With this step-by-step guide and expert tips, you’re ready to tackle hotel competitive analysis.

Putting that extra bit of effort into your emails is worth it, trust us. But to give you a head start, we’ve put together 14 types of email templates.

Looking for a handy checklist of ideas to make your hotel even more successful? Use these 24 points as your New Year's to-do list.

The benefits of responding to guest feedback are numerous, including improved guest satisfaction and loyalty. Best of all, guest feedback gives you a way to continually improve.

Don't let the low season get you down. Use the tips in this guide to improve sales and use them as inspiration to create special promotions your guests can’t resist.

Need a bit of hotel upsell inspiration? Use these 11 script examples to make upselling a natural part of the hotel workday. Find out how to upsell late checkouts, dinner reservations, and more.

Digital contract signing is faster, safer and easier for both clients and staff.‍ It lets your clients get back to their day more quickly. And your team has more time for the important work.

Social media is an extension of your physical brand. This means your hotel’s social media marketing strategies should reflect your values, aesthetics and personality. Read this post to learn how to get it right.

Looking for new and innovative ways to increase revenue at your hotel? With the tools and revenue-generating ideas for hotels in this detailed blog post, you’re ready to get strategic with ancillary revenue management.

Search Engine Optimization (SEO) for hotels is a long game, not a quick fix. But don’t get discouraged; just keep following as many of the hotel SEO tips in this guide as possible and your rankings are sure to improve.

Your hotel's digital reputation impacts both your ability to win over guests and how much you can charge. This comprehensive Guide details the smartest strategies and tactics for hotel online review management.

Good hotel staff training is essential, especially today. Put these tips into practice and implement easy-to-use technology and you’ll find yourself with a happier, more productive workforce in no time!‍

Self-check-in kiosks let you speed up operations, reduce wait times, improve privacy and security, and so much more. Of course, it's critical to find the right technology. This Self Check-In Kiosk Guide explains how.

When you create a workforce employees are proud of, the benefits for your hotel business are many, including increased revenue, happier guests, increased customer loyalty and lower staff turnover.

With the hospitality staffing shortage looming, it's more important than ever to retain your best workers. Hotel staff incentives are a great way to attract talent, motivate employees and grow your hotel business.

That five-star hotel reputation isn't an accident. It's meticulously managed. Learn hotel reputation management techniques to help you increase bookings and build a prestigious presence.

GOPPAR is a key hotel revenue metric. It helps properties look beyond room revenue and paints a picture of hotel profitability. Here’s how to calculate GOPPAR using a few data points.

Great hotel guest communication goes a long way. It helps you build loyalty and increase revenue. Brush up on communication do's and don'ts and learn about the latest trends.

Increasing your hotel’s corporate and group bookings can have a big impact on your overall revenue. But knowing how to strengthen this side of your business is key.

Personalizing your guest experience is a sure way to delight guests, encourage positive reviews, and bring them back again and again. ‍Personalization doesn’t have to be difficult. It just needs to be done right.

Sustainability is becoming more important for the hospitality industry by the day. With the frightening results of climate change, travelers are looking for ways to reduce their impact on the environment.

Try new amenities regularly to keep your offering fun, exciting and engaging for your guests. That gives you the best chance to stay relevant and continuously draw in the right travelers.

In this update, we delve into the ever-evolving world of hotel management, exploring common challenges faced by hoteliers and presenting cutting-edge solutions that have emerged this year.

Yield management is a vital part of revenue management, helping you increase revenue and profitability. Applying this pricing strategy to your hotel isn’t too difficult. Learn how to get started here.

ADR and RevPAR give you a basic idea of your hotel’s performance. They’re both easy to calculate, understand and measure over time. That makes them a great source of information for your data-powered revenue strategy.

Contactless check-in and electronic door locks are the future of the hotel industry, providing guests with a better experience and hotels with improved operations. Learn how to make it happen for your property.

Hotel operations management is a critical function that drives the overall success and profitability of a hotel. This article looks at both proven and new best practices in hotel ops.

New hospitality software takes work off your plate and frees up your team for what only humans can do - offer guests genuine hospitality and meaningful interactions.

Processing guest payments in the most secure, PCI-compliant way possible is critical for the hospitality industry.

What can hotels do to decrease turnover rates and create a happier workforce? Here are 12 common problems and how to fix them:

Use the following eleven hotel strategies to attract more customers and strengthen your business in the long run.

This spring, Amadeus Delphi customers can access the new Canary integration directly inside of the Delphi interface. With just one-click within Delphi, hoteliers can create and send contracts for e-signature and payment links for collecting deposits or installments. All documents and payment information are saved securely within relevant account records in Delphi.

As most hoteliers can attest having gone through a global pandemic, problems arise and problems dissipate. But it’s how you deal with them that matters. Innovative ideas for hotels are keys to building resilience. 

Giving your staff the right tools and resources is crucial if you want to make every guest feel valued and appreciated from check-in onwards. This is why we’ve created thirteen scripts for various check-in scenarios that help your team welcome and greet hotel guests.

The best hotel management systems address a variety of issues that face modern hoteliers. In this blog post, Canary's industry veteran's provide their expert advice on what hotel management system features hoteliers can't live without and which ones can be ignored.

At the end of the day, every hotelier’s most important objective is to make guests feel at home and provide them with an outstanding hotel experience. And technology has a critical role to play.

Hotel revenue management refers to a property’s pricing strategies to sell perishable inventory. It is based on the behavioral economic concept of “willingness to pay”, which is the maximum price a consumer is willing to pay for something. Improving your hotel revenue management through the use of the right tools will help your hotel stay competitive and improve performance continually. 

These guest experience ideas — collected from Canary's team of hospitality industry veterans — are guaranteed to enhance any hotel stay.

Hotel occupancy is largely influenced by seasonality. While it might be easy to attract guests during your peak season, you may be wondering how to increase your occupancy during shoulder, low, or off seasons. With a bit of creativity, planning, and an understanding of your market, it’s not too difficult to increase occupancy rates.

Today, technology offers many opportunities to reduce typical hotel operating expenses. The right tech tools can be especially effective in addressing the biggest cost factors hotels have to deal with — labor and resource use. Apart from that, many of solutions also create new opportunities to generate revenue and delight your guests.

Sites like Tripadvisor, the second most-visited travel and tourism website worldwide, can make a humongous impact on a hotel’s performance. And that’s why ranking well on the platform is so important. In this blog, we’ll explore 5 ways you can improve your hotel’s Tripadvisor ranking.

It’s budget season! And 2023 is turning out to be an especially difficult year to prepare a budget. In this post, we’ll go over four budget items that hotel industry experts strongly suggest every hotelier include in 2023. Each of these are intended to address some of the most important real-world issues that hotels face today. 

The modern guest expects a digital-first experience when they engage with hotel properties. Forward-thinking hoteliers clearly need to embrace this new reality to thrive, but guest-facing technology isn’t the only area in which hoteliers need to modernize. The back-office and other departments can heavily benefit from the introduction of modern hotel software. 

Use the strategies in this guide to gain more profitable direct bookings at your hotel. From the basics of optimizing your website to the nuances of advanced email marketing and search ads, this updated guide is a must-read for hoteliers.

Understanding your current and past performance is key to ensuring your property’s long-term success. Measuring and tracking hotel KPIs is the most straightforward way to do that. 

Guest satisfaction in hotels is an important metric hoteliers can use to help maximize revenue and create repeat guests. Properties with high guest satisfaction scores can easily attract loyal customers, generate positive online reviews and plentiful word-of-mouth advertising that help drive revenue to the property.

Luxury hotels have lagged behind the technology curve for too long. However, it doesn’t have to be this way. The past few years have seen a constant stream of technology innovations that have made it easier than ever for hotels to operate in the digital age.

While the hotel guest policy is a dry subject, it’s important, nonetheless. ‍The good thing is that doing it properly once means you don’t have to worry about it until you significantly change something about your services. 

For years, technology slowly crept into the lives of consumers and businesses around the world. The near universal adoption of smartphones led to consumers worldwide acclimatizing to the idea of engaging with businesses and organizations in a digital space. Then, the COVID-19 pandemic hit and really opened the throttle.

Guest expectations are changing, and today travelers want faster, smoother service than ever. That extends to their checkout as well. Here are some practical tips on how and why to streamline your hotel's checkout procedure and make it the perfect end to a great stay...

Last week, we announced that we raised $15 million in Series A funding led by F-Prime Capital. This is a momentous achievement for the entire Canary team and we’re so very grateful to, and proud of the entire Canary team — the people we work with every day that made this possible.

Front desk operations are crucial to the success of any hotel. Here are some tips from Canary's hospitality industry experts for streamlining and enhancing those operations.

Ancillary revenue is traditionally only associated with full service hotels. But why? Limited service hotels can also benefit enormously from upselling all kinds of products and services. In this post, you will find a number of creative upsells that limited service properties (or any hotel) can deploy to generate ancillary revenue.

A vibrant and aesthetically pleasing hotel lobby layout sets the tone for a guest’s entire experience at a property and can help make a lasting positive impression.

The right hotel guest services can provide an incredible experience that will make guests want to come back again and again. 

We are extremely proud to announce that Canary is now a Hotel Tech Report Level III Global Customer Support provider! 

Every day, we strive to bring the same level of dedication and high-touch service to our hotel partners that they provide to their own guests. Luckily, we receive a constant stream of feedback from our hotel partners about why they love Canary’s products and what we can do to improve. 

Here are 11 effective, tried-and-true strategies your hotel can implement to successfully increase revenue in 2021.

Canary Checkout is a contactless, digital, and mobile-optimized check-out software that helps your hotel guests check-out in less than 60 seconds.

Canary now offers multi-language support that allows your guests to enjoy the online check-in experience in their native language.

As luxury hoteliers are consistently asked to do more with less, capturing and utilizing guest data is more important than ever before. Luxury hotel properties that are effectively using technology to gather guest data give themselves the ability to improve their operations, increase revenue, and enhance the guest experience.

Thinking about implementing touchless check-in? Here’s how to choose the best vendor for your hotel’s unique needs. 

Virtual & self-check-in software can help hotels free up staff time, improve guest satisfaction, and drive more revenue.

Hotels all over the world are learning that mobile check-in can help improve guest satisfaction, reduce chargebacks and fraud, and supercharge front-desk efficiency.

As hotels turn to contactless check in in light of new COVID-19 guidelines, here’s a guide to getting started.

"Remote check-in," "mobile check-in” and "contactless check-in" have become buzzwords. We unpack what they mean.

One operator's quest to give employees all the tools necessary to keep themselves and their guests safe.

Enhanced operating procedures for checking in guests post COVID-19.

As hoteliers look to ramp operations in a post-coronavirus world, the No. 1 priority will be ensuring health and safety of returning guests.

Coronavirus has given hotels the impetus to move paper processes to more secure environments.

As COVID accelerates hospitality’s digital transformation, it’s clear many operations still rely on offline processes.

Silicon Valley innovator launches solution to help hoteliers safely and immediately welcome guests.