Stephen Alemar

F&B service is an essential aspect of hotel operations. In this post, Canary's hotel industry veterans examine how to increase food and beverage revenue in a hotel.

Great guest service is the cornerstone of a successful hotel business. Whether you’re facing guests, event planners, event attendees, or business travelers, the quality of your guest service could mean happier customers, better reviews, and more revenue.

As technology becomes more advanced so does cybercrime. And that means cybersecurity in the hospitality industry has never been so critical. 

Whether you want to increase your occupancy, your top line or your average spend per guest, you’ll find some pointers in this list of creative sales ideas for hotels.

PCI compliance is extremely important for all hotels. Not only does it help prevent fraud and data breaches at your property, but it also helps you recover quicker, avoid PCI non-compliance penalties, and give your guests peace of mind.

As consumer demand shifts, technological investment is needed in order to stay ahead of your competitors and meet consumer demands. Guests want convenience, care, and personalization. Digital check-in technology can help you provide all three.

Train your front desk agents using these eleven hotel upselling scripts that help drive more sales and make guests happier.

In this blog post from Canary's hospitality veterans, we take a deep look at how to upsell hotel rooms and the benefits it brings to your property.

Canary VP of Sales Dhiraj “DJ” Singh, was recently in Vienna for IHTF 2023 and sat down with Ryan Haynes for the Travel Market Life Podcast to discuss how Canary is helping advance cybersecurity & fraud prevention in the hotel industry.

In this blog post, we will examine the most popular trends of 2023, the benefits of investing in new technologies, such as artificial intelligence, virtual reality, and the Internet of Things (IoT), and how these technologies can enhance the guest experience. 

Having a daily hotel front desk checklist as part of your standard operating procedures (SOPs) is critical to maintaining a high level of customer service so your guests have the best stay possible.

The day-to-day operations that come with running a hotel can easily become overwhelming. These 10 hospitality tips can be used by any hoteliers to help keep their head above water.

Overall, a well-written guest welcome message is an important part of the guest experience at hotels. It can help create a positive first impression, provide important information, help guests feel at home, and set expectations for their stay.

The guest journey begins long before check-in, continues through post-stay, and, in some cases may never end.

Giving your staff the right tools and resources is crucial if you want to make every guest feel valued and appreciated from check-in onwards. This is why we’ve created thirteen scripts for various check-in scenarios that help your team welcome and greet hotel guests.

Understanding the current states of the hospitality industry, your markets, and your buyers are essential for hotels to succeed in 2023. To help hoteliers make crucial decisions in 2023, Canary’s team of hotel industry experts has assembled this comprehensive list of hotel statistics you need to know. 

If hotel room selling is done well, you could find yourself with more than just a steady stream of revenue and high occupancy. With the right techniques, your brand reputation, guest experience, and market share could improve too.

The best hotel management systems address a variety of issues that face modern hoteliers. In this blog post, Canary's industry veteran's provide their expert advice on what hotel management system features hoteliers can't live without and which ones can be ignored.

Your hotel’s Google reviews have a significant impact on your bottom line. Every hotel should have a strategy to win more reviews, hit a higher rating, and earn more money.

Failing to protect your hotel or business from fraud can lead to disastrous consequences, including losing loyal guests and revenue. In this blog posts, Canary's industry experts explain the most common types of fraud in the hotel industry — and how to avoid falling victim to them.

Upselling should be an integral part of your hotel’s revenue management efforts. However, there is a big difference between simply understanding the need for upselling and putting the right upselling techniques into practice for your hotel and guests. In this blog post, Canary's experts walk through everything you need to know about upselling in hotels.

Every hotelier wants to increase revenue, but it can be difficult to know where, or how, to get started. In this post, Canary's team provides 9 easy steps every hotelier can take to boost both bookings and revenue.

Hotel revenue management refers to a property’s pricing strategies to sell perishable inventory. It is based on the behavioral economic concept of “willingness to pay”, which is the maximum price a consumer is willing to pay for something. Improving your hotel revenue management through the use of the right tools will help your hotel stay competitive and improve performance continually. 

Coming up with hotel improvement ideas is an important part of maintaining and increasing your hotel’s success. However, when you’re short on time, coming up with ideas isn’t always easy. And that's why Canary's team of industry experts has put together this list of helpful hotel improvement ideas for you to consider.

Hotel metrics, benchmarking, and KPIs are essential for the success of a hotel. After all, guesswork can only get you so far in a highly competitive environment. By tracking and evaluating these hotel metrics, you will understand things like how your hotel is performing, how your rates compare to your comp set, and how operating expenses impact revenue. Together, these data points help hoteliers make informed business decisions regarding their properties.

Offering a variety of activities at your hotel is a great way to make sure that your guests have an enjoyable and memorable stay. From providing board games and cards to renting out bikes, there are plenty of options to choose from to make your hotel stand out from the rest.

In this blog post, Canary's team examines exactly what is most important to hotel guests today and how hoteliers can meet these expectations head-on. 

Your hotel might have a fancy pool, a well-stocked bar, or an out-of-this-world spa, but you won’t get far without great customer service in the hotel industry. Here are nine ways to improve it at your property.

Digital solutions can help your property optimize a host of basic hotel operations. This not only saves your team valuable time, it also opens the door to more personalized service, better reviews and increased revenue. And while it may feel like a bit much to implement them all at once, each of the tools mentioned here pays for itself in more than one way.

A hotel’s front desk is the nervous system of a hotel. It’s the main contact point for guests throughout their entire journey with a property, from pre-arrival to checkout. ‍The right hotel front desk software can have a huge impact on the guest experience, staff efficiency and hotel revenue. ‍

In today’s economy, cutting housekeeping costs is crucial, but so is keeping your staff happy. It’s a balancing act, which means proper research before you make the jump is crucial. When planning, think up pros and cons to each decision and potential knock-on effects. 

Fewer and fewer people today carry cash, which makes cashless tipping solutions like Canary Digital Tipping more important for frontline hospitality workers than ever. ‍Cashless tipping solutions can drive up to a 5X increase in staff tips and help hoteliers at both full- and limited-service properties significantly improve employee attraction and retention.

A good hotel concierge is worth their weight in gold because they give your property the chance to go above and beyond for guests. This helps you increase guest loyalty, earn more good reviews, boost your reputation and drive revenue. 

Credit card authorization forms are an important tool that nearly every type of hotel needs to work with. However, how a hotel does so can have big effects on guest data security, PCI compliance, staff efficiency, the guest experience and more. 

For generations, tips for hotel employees, restaurant workers and everyone else in the hospitality industry were primarily paid out in cash, but today, mobile tipping, also known as “digital tipping” is quickly becoming much more popular. ‍There are a variety of reasons for this, including evolving consumer behavior, the pandemic and the ability to use mobile devices to complete transactions. 

Unfortunately, there’s a dark side to the increased reliance on electronic payments. Chargebacks become easier to implement and more prevalent. Luckily, there’s plenty you can do to protect your business. Let’s look at what exactly hotel chargebacks are, and how you can avoid them or win them when they happen.

Guest satisfaction in hotels is an important metric hoteliers can use to help maximize revenue and create repeat guests. Properties with high guest satisfaction scores can easily attract loyal customers, generate positive online reviews and plentiful word-of-mouth advertising that help drive revenue to the property.

The types of amenities and services a hotel operator chooses to upsell can depend on a variety of factors, but there are some near universal upsell options for hoteliers looking to boost ancillary revenue.

With consumers more reliant on and comfortable with digital environments and tools than ever, it’s high time that the hospitality industry fully embrace smart hotel technology to improve the guest experience from pre-arrival through post-checkout. 

The modern hotel guest cycle is more complex and demands more attention than in the past, but this is extremely good news. A more complex and holistic understanding of the hotel guest cycle creates many new opportunities for hoteliers to reach their target audiences, drive more revenue and improve satisfaction scores. 

Each hotel, depending on its location, facilities and customer types, will have a somewhat distinct set of problems they can expect to receive. Regardless, there are some common problems consistent across hotels, no matter their differences. 

The hotel check-in procedure is one of the most critical elements of any guest journey. This process is what sets the tone for a guest’s entire stay and can determine the difference between a positive and negative review. 

Front desk operations are crucial to the success of any hotel. Here are some tips from Canary's hospitality industry experts for streamlining and enhancing those operations.

Canary Technologies is very excited to announce that our Digital Authorizations product took first place in this year’s Hotel Tech Report Awards in the Cyber Security & Fraud Prevention category.

Whether you're a limited service hotel, luxury property, or anything in between, there are often differences between your ideal guests and the ones you may actually end up booking. ‍In this post, we offer a comprehensive list of the most common types of hotel guests and how to appeal to each one.

In this post, we discuss the different types of rooms in a 5-star hotels and how they can be presented to guests in an easily digestible manner.

The relationship between OTAs and hotels has always been complicated. Here is what you need to know to successfully get your property off of online travel agencies...

Now is the perfect time for hotel operators and marketers to get creative with their hotel marketing strategies.

In the wake of the COVID-19 pandemic, Hotels across the world have found new and innovative ways to streamline their operations, and this includes the all-important category of hotel housekeeping duties.