Welcome to the Canary Blog

While all bookings are good and bring revenue to your property, direct bookings are the most profitable because they allow you to keep more of your hard-earned revenue. Here are six ways to increase them at your hotel.

Understanding your current and past performance is key to ensuring your property’s long-term success. Measuring and tracking hotel KPIs is the most straightforward way to do that. 

For generations, tips for hotel employees, restaurant workers and everyone else in the hospitality industry were primarily paid out in cash, but today, mobile tipping, also known as “digital tipping” is quickly becoming much more popular. ‍There are a variety of reasons for this, including evolving consumer behavior, the pandemic and the ability to use mobile devices to complete transactions. 

Unfortunately, there’s a dark side to the increased reliance on electronic payments. Chargebacks become easier to implement and more prevalent. Luckily, there’s plenty you can do to protect your business. Let’s look at what exactly hotel chargebacks are, and how you can avoid them or win them when they happen.

Providing a great guest experience is the most critical component of running a successful hotel, motel, resort or any other type of lodging property. In this blog post, we will take a deep dive into what exactly the guest experience is, who is responsible for it and how to improve it at your hotel, resort or other type of lodging property. 

Guest satisfaction in hotels is an important metric hoteliers can use to help maximize revenue and create repeat guests. Properties with high guest satisfaction scores can easily attract loyal customers, generate positive online reviews and plentiful word-of-mouth advertising that help drive revenue to the property.

In the hospitality industry, a hotel guest’s experience is the single most important factor in determining whether or not they will become a repeat customer. 

Luxury hotels have lagged behind the technology curve for too long. However, it doesn’t have to be this way. The past few years have seen a constant stream of technology innovations that have made it easier than ever for hotels to operate in the digital age.

While the hotel guest policy is a dry subject, it’s important, nonetheless. ‍The good thing is that doing it properly once means you don’t have to worry about it until you significantly change something about your services. 

The types of amenities and services a hotel operator chooses to upsell can depend on a variety of factors, but there are some near universal upsell options for hoteliers looking to boost ancillary revenue.

With consumers more reliant on and comfortable with digital environments and tools than ever, it’s high time that the hospitality industry fully embrace smart hotel technology to improve the guest experience from pre-arrival through post-checkout. 

The modern hotel guest cycle is more complex and demands more attention than in the past, but this is extremely good news. A more complex and holistic understanding of the hotel guest cycle creates many new opportunities for hoteliers to reach their target audiences, drive more revenue and improve satisfaction scores.