Schloss Elmau Selects Canary Technologies’ AI-Powered Guest Messaging for Its Luxury Hotels

Premier German hotels enhance guest communication with Canary’s AI-powered solutions

SAN FRANCISCO (November 6, 2025) — Canary Technologies, the award-winning global leader in hotel guest management technology, today announced that Germany-based Schloss Elmau has selected Canary’s AI Guest Messaging platform to elevate its luxury service offerings.

Schloss Elmau, a member of the esteemed Leading Hotels of the World, is celebrated for its exceptional service, cultural programming and one-of-a-kind alpine wellness experiences. With Canary’s AI Guest Messaging, Schloss Elmau will provide guests with instant, automated communication at every stage of the journey.

“Schloss Elmau is known for providing the highest level of service to its guests,” said Manuel de la Torre, Head of Sales EMEA at Canary Technologies. “With Canary, Schloss Elmau’s staff can instantly communicate in 100+ languages, ensuring every guest feels understood and cared for — no matter where they come from.”

With Canary’s AI Guest Messaging, Schloss Elmau’s staff can manage conversations with guests more efficiently, automate service inquiries, and provide 24/7 support. Built specifically for hotels, the platform integrates directly with leading PMS providers and supports real-time communication via SMS, WhatsApp, LINE and more — no app downloads required.

“At Schloss Elmau, we provide a personal, refined experience,” said Lukas Leitz, Managing Director at Schloss Elmau. “With Canary’s AI Guest Messaging, we can extend that tradition at scale — equipping our team to respond faster and anticipate guest needs in real time.”

About Canary Technologies

Canary Technologies is modernizing the hotel tech stack with its award-winning AI-powered Guest Management Platform. Digitizing guest touchpoints from booking to checkout, Canary’s cutting-edge solutions simplify hotel operations, increase revenue, and elevate the guest experience. Enabling these innovations is Canary AI, the most advanced artificial intelligence model built specifically for hotels.

Trusted by over 20,000 hotels in 100+ countries, Canary powers hospitality at the world’s most renowned brands, including Marriott International, Four Seasons, Choice Hotels, Wyndham Hotels & Resorts, BWH Hotels, and Intercontinental Hotel Group. Recognized as the #1 Guest Experience Platform by HotelTechReport for multiple years, Canary has earned accolades such as Fast Company’s Most Innovative Companies in 2023, the 2024 Deloitte Fast 500, and Business Insider’s 2025 list of Companies Most Likely to Become a Tech Unicorn.

For more information, visit www.canarytechnologies.com.

About Schloss Elmau

Nestled in the serene Elmau Valley in the Bavarian Alps, Schloss Elmau combines natural beauty, architectural elegance, and refined hospitality. The hotel, a member of The Leading Hotels of the World, offers spacious suites, Michelin-starred restaurants, and a concert hall hosting world-class artists. Guests can enjoy yoga, taiji, pilates, luxury spa experiences, and a wide range of sports, while also discovering a tranquil setting that encourages reflection and renewal. Learn more at www.schloss-elmau.de.