Welcome to the Canary Blog

Good Booking.com reviews aren’t just a nice-to-have — they have serious implications for your hotel’s booking, revenue and reputation.

First impressions now happen before guests arrive. Automated guest messages, done right, can greatly improve guest experiences. Read this guide to learn how to do it right.

This detailed tutorial explores how AI communication improves guest satisfaction, increases direct bookings and slashes third-party booking fees.

Setting up a unified inbox for your staff — especially one powered by AI — takes guest messaging to the next level. Learn more in this insightful post.

Pre-arrival communication lets you connect with guests before they arrive, set clear expectations and offer personalized service. But it’s not just about what you communicate; it’s how you communicate. Learn more here.

When it comes to conversational chatbots, we’re only at the beginning. But the time to start learning is now. They will be a valuable part of modern hotel operations.

Putting that extra bit of effort into your emails is worth it, trust us. But to give you a head start, we’ve put together 14 types of email templates.

Great hotel guest communication goes a long way. It helps you build loyalty and increase revenue. Brush up on communication do's and don'ts and learn about the latest trends.

Overall, a well-written guest welcome message is an important part of the guest experience at hotels. It can help create a positive first impression, provide important information, help guests feel at home, and set expectations for their stay.