Managing a hotel is an all-encompassing responsibility: you’ve got to balance hospitality, operations, staffing, revenue and more on a daily basis. Once upon a time, you had to do all this with pen and paper — but as operations have evolved, hotel management software has too.
The right software serves as a competent assistant, letting you and your team work smarter, not harder. Plus, 71% of hotel operators agree that guests see guest-facing technologies as empowering. In this guide, we’ll walk you through today’s best software for hotel management with insights to help you choose the right one (no matter what kind of property you manage).
The best hotel management software simplifies daily operations, boosts revenue and enhances the guest experience while saving your team valuable time. But with so many tools on the market, choosing the right one gets overwhelming. Some are built for lean boutique properties, while others are made to scale across international hotel groups. Plus, what works for one hotel might fall short for another.
To help you make a smart decision, we’ve compiled a list of 13 top-rated hotel software platforms. Each offers a unique blend of features, pros and cons. Whatever challenge you’re looking to solve, there's a tool here built to meet your needs.
Canary’s Guest Management System delivers an award‑winning hotel guest management platform that modernizes operations. Trusted by thousands of properties worldwide, Canary helps hotels streamline guest touchpoints with solutions for mobile check‑in and checkout, AI‑powered messaging, upsell offers, digital tipping and transaction security.
Its deep commitment to hospitality AI and automation also sets it apart. Canary’s AI solutions are purpose-built for the industry to reduce manual workload, so staff can focus on higher‑value guest interactions. Hotels using Canary report a 350% increase in 4-5 star reviews, a 40% decrease in front desk work, a 200% boost in upsell revenue and a 90% reduction in chargebacks and fraud.
HotelBee is a cloud‑based hotel management platform that centralizes essential hotel operations to one dashboard. HotelBee streamlines reservations, keeps tabs on room inventory and improves the front desk billing process. The platform also includes a built-in booking engine and channel manager to keep rates and availability in sync across every platform.
HotelBee’s all‑in‑one approach to supporting point‑of‑sale, accounting and guest profile management. It’s designed to improve real‑time visibility for hotel managers and enhance the guest experience through streamlined processes. However, some users note that the interface and design could be more refined to match the sophistication of more premium platforms.
HotelBee Pros:
Cons of HotelBee:
StayNTouch Cloud PMS is a cloud‑native property management system that gives you the flexibility to manage operations from anywhere via web and mobile devices. It unifies reservations, front desk operations, billing, housekeeping, rate and inventory management and reporting into a single, easy-to-use platform. Many properties appreciate that it reduces training time and speeds up routine tasks, such as guest check‑ins and payments.
Beyond basic PMS functionality, StayNTouch offers mobile check‑in/out and integrations with kiosks and third‑party systems. It works for single hotels or large portfolios, though some users feel the reporting tools could be more advanced.
StayNTouch Cloud PMS Pros:
Cons of StayNTouch Cloud PMS:
Rather than acting as a traditional PMS, Cendyn focuses on helping hotels understand and act on guest data through a unified Customer Data Platform (CDP). This means your team can create personalized marketing campaigns, segment guests based on behavior and nurture relationships in a way that drives repeat stays and loyalty. The platform integrates with major PMS and distribution systems, bringing rich guest insights into your existing tech stack.
While Cendyn shines in marketing automation and guest data intelligence, it’s not a full hotel operations system on its own. Properties looking primarily for front desk or housekeeping tools will still need a dedicated PMS.
Cendyn Pros:
Cons of Cendyn:
Revinate is designed to help you build better relationships with guests. It consolidates guest interactions and preferences across bookings, stays and post‑stay feedback into one place. Use this tool to deliver targeted messages that drive direct bookings and loyalty with powerful email marketing tools and segmentation. Additionally, Revinate’s reputation management features help you monitor and respond to reviews across channels.
Revinate’s strength lies in its ability to turn guest data into actionable campaigns and measurable outcomes, but it isn’t a full property management solution. You’ll need to pair it with a PMS for daily operations.
Revinate Pros:
Cons of Revinate:
eZee Absolute is a cloud‑based property management system that gives hotels a complete operational backbone on a single platform. Designed for independent hotels and small chains, eZee Absolute is a one-stop shop for reservations, front desk management, housekeeping, billing and reporting. With an integrated channel manager and booking engine, you can also manage OTA and direct bookings without juggling multiple systems from anywhere and in real time.
One of eZee Absolute’s biggest draws is its all‑in‑one nature (you get front office tools, analytics and distribution capabilities within a single system). However, some users find that the interface feels less modern than newer cloud competitors. Advanced reporting is limited compared with enterprise solutions.
eZee Absolute Pros:
Cons of eZee Absolute:
SkyTouch Technology provides a cloud‑native property management system designed for scalability and flexibility. Its PMS covers reservations, front desk operations, rate and inventory control and reporting on a web‑based interface. It’s all about integrations, helping you connect with preferred channel managers, revenue management solutions and guest engagement platforms. This openness makes it a solid fit for properties that want to build a tech stack without vendor lock‑in.
While SkyTouch delivers solid core PMS functionality, it’s more of a foundational platform than a fully featured ecosystem. Some features, like in‑depth revenue tools or advanced guest engagement modules, may require third‑party add‑ons.
SkyTouch Technology Pros:
Cons of SkyTouch Technology:
RoomRaccoon is an intuitive all‑in‑one platform that combines property management, channel management and a booking engine within a single dashboard. Designed with small hotels and B&Bs in mind, it simplifies reservation workflows, automates rate distribution and helps properties capture direct bookings. The unified nature of RoomRaccoon minimizes the need for multiple vendors, saving you money and effort.
Though RoomRaccoon packs many essentials into a single platform, its revenue optimization and highly customized workflows aren’t as deep as those in premium enterprise systems.
RoomRaccoon Pros:
Cons of RoomRaccoon:
RMS is a cloud hotel management platform that blends core operations with revenue‑focused tools. In addition to handling reservations, front desk activities and housekeeping, it offers dynamic pricing and forecasting capabilities to suggest rates based on demand. Its centralized control makes it a great choice if you want visibility across locations from a single system.
Some users find the interface less intuitive than newer cloud‑native platforms and note that reporting can feel complex without training.
RMS Pros:
Cons of RMS:
Hotelogix is a cloud PMS designed for small to mid‑sized hotels that handles reservations, check‑in/out, housekeeping tasks and billing, while its channel manager keeps availability and rates up to date across online travel agencies. Because Hotelogix is cloud‑hosted, it’s accessible from any device with internet, making it easier for teams to stay connected.
Hotelogix sometimes falls short on advanced features like revenue management or built‑in marketing tools.
Hotelogix Pros:
Cons of Hotelogix:
Oracle OPERA Cloud PMS is a property management solution used by major hotel brands and large portfolios. It offers comprehensive tools covering reservations, front desk operations, housekeeping, group and event management and deep reporting and analytics. Built on Oracle’s global cloud infrastructure, OPERA is reliable and scalable with powerful workflow automation.
Because it’s designed for enterprise environments, Oracle OPERA can be more complex and costly than other options and involves a complex setup process. Its depth of functionality is unmatched for large brands, but smaller properties may find it more than they need.
Oracle OPERA Cloud PMS Pros:
Cons of Oracle OPERA Cloud PMS:
Cloudbeds combines a PMS, channel manager and booking engine on a single interface. Known for its clean design and ease of use, it helps you streamline operations and grow revenue without juggling multiple vendors. Cloudbeds also supports payment processing, automated billing and guest communication tools, making it a strong all‑around solution for independent hotels, hostels and small chains.
Where Cloudbeds sometimes falls short is in highly specialized enterprise features (for example, deep revenue management analytics or advanced event management) that might require partner integrations.
Cloudbeds Pros:
Cons of Cloudbeds:
Mews is a cloud‑native property management system that automates hotel operations and improves the guest experience. It offers tools for reservations, check‑in/out, billing and payments, and its open marketplace connects with more than 300 third‑party applications. Mews is particularly popular with boutique and lifestyle properties looking for flexibility and innovation.
Despite its strengths, Mews can feel overwhelming at first due to its extensive marketplace and options. It may not be the right choice if you manage a property with simpler needs.
Mews Pros:
Cons of Mews:
With dozens of hotel software options available, it’s easy to feel overwhelmed. But choosing the right solution doesn’t have to be complicated. The key is to evaluate your property’s unique needs, existing systems and future goals, then narrow your options accordingly.
This section walks through the most important criteria to consider before making your decision. We’ll explore integrations, ease of use, scalability and vendor trust to help you confidently choose the right platform for your hotel.
Pinpointing your daily challenges is the first step to identifying which tool to choose. What’s holding your team back? Do you struggle with long check-in lines, manual housekeeping assignments or have limited visibility into guest preferences? Every hotel runs differently, so your choice should align with your specific hotel operations priorities instead of a generic checklist.
Create a short list of goals you want your hotel management software to support. These might include reducing front desk workload, increasing upsell revenue or centralizing guest communication. Once you know what success looks like, you can filter out tools that don’t deliver on those outcomes. You should consider:
Your hotel management software should work with your existing tech stack, not against it. Look for tools that integrate seamlessly with your PMS, channel manager, POS and other operational systems. The fewer systems your team has to manually update, the more efficient your workflows become. Smooth integrations also reduce training time and the risk of human error.
During vendor demos, ask how data flows between platforms and whether integrations are native or require third-party connectors. If you’re using tools like revenue management systems or digital tipping, make sure they’re compatible or if future integrations are on the roadmap. Answer these questions:
Even the most advanced system won’t make an impact if your team doesn’t use it. That’s why usability matters as much as functionality. Choose a platform with an intuitive layout that mirrors how your staff works. Clean design, logical menus and mobile responsiveness can all shorten the learning curve. And for properties with high turnover, a streamlined hotel staff training process is essential.
Don’t forget to ask about onboarding and support resources. Some vendors offer built-in training modules or multilingual help centers that can save your team time, while others require more hand-holding. Either way, a system that’s easy to learn will lead to faster adoption and fewer day-to-day frustrations. Here’s what to consider:
Even the most advanced system won’t make an impact if your team doesn’t use it. That’s why usability matters as much as functionality. Choose a platform with an intuitive layout that mirrors how your staff works. Clean design, logical menus and mobile responsiveness can all shorten the learning curve. And for properties with high turnover, a streamlined hotel staff training process is essential.
Don’t forget to ask about onboarding and support resources. Some vendors offer built-in training modules or multilingual help centers that can save your team time. Others might require more hand-holding. Either way, a system that’s easy to learn will lead to faster adoption and fewer day-to-day frustrations. Consider:
Once you’ve narrowed down your shortlist, take a close look at cost and the vendor’s reliability. Does the provider offer transparent pricing or will you be hit with add-on fees later? Look for vendors that provide 24/7 support, reliable training and a strong track record with properties like yours. These details matter just as much as features.
Reputation also plays a big role. Read case studies, check G2 or HotelTechReport reviews and ask for references from similar hotels. Great software is only valuable if it comes with dependable service. A vendor who listens, adapts and consistently delivers updates is worth the investment. Make sure you:
The right hotel management software drives real results. The right system helps your team operate more efficiently while delivering service that stands out. It also gives leadership the visibility and insights needed to make smarter, faster decisions.
By investing in a platform that aligns with your property’s needs, you’ll unlock new opportunities to grow revenue, enhance team collaboration and strengthen compliance. Here’s what the right software brings to the table.
A strong hotel management system automates time-consuming tasks like room assignment, housekeeping updates and guest messaging, saving your team hours each day. Instead of juggling spreadsheets or re-entering data across systems, your staff can focus on more strategic work. With smart hotel automation, workflows become more efficient and less error-prone.
Automation also creates consistency. Whether it’s scheduling, invoicing or check-in, the right platform ensures tasks get done the same way every time without relying on sticky notes or manual reminders. Some operational gains include:
Today’s guests expect digital convenience and tailored experiences and the best software delivers on both. From mobile check-in to personalized upsell offers, modern tools make it easier to anticipate guest needs and respond quickly. With rich guest profiles and behavior tracking, you can offer a fantastic guest experience that feels less transactional and more thoughtful.
When tech removes friction from the guest journey, it also gives your team more time to deliver standout service. The result: happier guests, better reviews and increased loyalty. A few personalization benefits include:
Good software makes you more money. Dynamic pricing tools, upsell automation and real-time analytics help properties optimize every opportunity. Many platforms include built-in hotel revenue management features or integrate with specialized RMS tools to forecast demand and adjust rates accordingly.
Detailed reporting dashboards also help GMs and owners make smarter decisions based on occupancy, ADR, RevPAR and upsell performance. No more waiting on end-of-month reports or digging through spreadsheets. Some revenue-driving tools may include:
Hospitality is a high-risk environment for data privacy and payments. The best hotel management software comes with built-in hotel compliance tools, such as PCI-compliant payment systems, digital contract workflows and guest data encryption. This reduces your exposure to fraud.
Automated systems also improve audit trails and enforce internal controls critical for chains or properties with complex financial processes. Digital authorizations and mobile tipping, for instance, protect staff and guests alike. Look for these features:
When everyone works from the same system, service and communication flow. A strong hotel platform supports real-time updates across departments so housekeeping knows when a room is ready, the front desk sees guest preferences and managers can check performance metrics instantly.
Many solutions also include internal messaging tools or staff task management, which help teams stay connected and accountable, especially in larger properties or resorts. Some collaboration-enhancing features may include:
Canary Technologies stands out as a leading choice for modern hotel management because it’s built with one goal in mind: to streamline hospitality operations while elevating the guest experience. Rather than bundling outdated tools into one clunky platform, Canary offers a mobile-first, modular system that’s easy to implement, simple for staff to use and designed to drive real business results.
Trusted by more than 20,000 hoteliers in 100+ countries — including brands like Marriott, Four Seasons, Choice Hotels and Ace Hotel Group — it digitizes every guest touchpoint while reducing staff workload and improving efficiency across departments. It’s also the #1-rated solution on HotelTechReport, with key solutions including:
Whether you’re managing a boutique hotel or a multi-property group, Canary gives you the flexibility to scale and the confidence to operate smarter. Book a demo today to see why Canary is the best hotel management software.
The best hotel management software is one that aligns with your property’s operational needs, enhances the guest experience and scales with your business. Look for a platform that offers essential tools like mobile check-in, guest messaging, housekeeping coordination and upsell automation in an intuitive, cloud-based system. Seamless integrations with your PMS, payment processors and OTAs are also non-negotiable.
Canary Technologies consistently ranks as a top choice because it delivers across the board and is built to drive measurable results, from reducing fraud to boosting revenue while streamlining tasks. It’s trusted by more than 20,000 hotels worldwide and is rated the #1 hotel management solution on HotelTechReport.
Five-star hotels typically use enterprise-grade software that delivers operational efficiency and high-touch guest service features. These properties often require advanced capabilities like multi-property management, AI-powered personalization and tight integration across departments. The software must also support brand standards and global compliance requirements.
Solutions like Canary Technologies are increasingly used by luxury hotels because they offer this level of sophistication while remaining easy to implement and use. With clients including Four Seasons and Marriott International, Canary gives five-star properties the tools to deliver seamless service, elevate personalization and operate at scale without sacrificing quality.
Hotel management software benefits all types of properties regardless of their size, service level or location. It’s especially valuable for properties looking to reduce manual tasks, boost upsell revenue and centralize their tech stack.
Modern platforms like Canary are built to be modular and scalable, so both small and large properties only need to adopt what they need. Whether you’re managing a 20-room boutique or a 500-room luxury resort, hotel management software transforms your workflows and delivers real ROI.
